Automotive Warranty Administrator | $26.50-$30/hr + Bonus | Infiniti of Tacoma

Service Warranty Administrator

Infiniti of Tacoma is looking for a Service Warranty Administrator to assist our busy Service Department with warranties. This is an opportunity to take ownership of all warranty claims within the department.

For driven individuals, the right environment can make all the difference. Infiniti of Tacoma provides the tools, support, and opportunity for motivated team members to succeed while building a rewarding career. Hands on, paid training will be provided.

What You Can Expect

• $26.50 - $30 hourly + bonus based on performance
• Consistent and full-time schedule
• Continual support from service department management
• Manufacturer support and training for factory recalls, technical service bulletins and warranty updates
• Established Service department and steady workflow

Your Role

• Process and submit Infiniti warranty claims accurately, promptly, and in accordance with manufacturer guidelines.
• Review repair orders for proper documentation and assign labor operation codes based on technicians' notes and descriptions.
• Reconcile warranty receivables with payments and maintain accuracy in the accounting schedule.
• Work closely with the service department to provide quick and efficient customer service experiences
• Follow up on outstanding claims and correct rejected claims for resubmission.

What We're Looking For

• Ability to manage multiple warranty claims simultaneously while maintaining accuracy and meeting manufacturer deadlines.
• Exceptional organizational skills
• A collaborative, team-orientation mindset
• Strong attention to detail with the ability to review repair orders
• Proficiency with dealership management systems

Benefits & Perks

• Medical, Vision & Dental Insurance
• Company-Paid Life & AD&D Insurance
• Additional Coverage: Supplemental Life & AD&D, LTD, Accident, Hospital Indemnity, Pet Insurance
• Wellness Programs: Employee Assistance Program (EAP), financial wellness program
• Retirement: 401(k) with company match and multiple contribution options
• Time Off & Holidays: PTO accrual from day one plus paid holidays
• Employee Perks: Vehicle Purchase Program with exclusive pricing

Why Choose Infiniti of Tacoma

Our customers choose Infiniti of Tacoma because of the experience we provide, and that experience starts with our employees. We are committed to creating a culture where professionalism, attention to detail, and genuine care are part of everything we do.

Larson Automotive Group is committed to maintaining a workplace where every employee is treated with respect and has the opportunity to succeed. We value integrity, accountability, teamwork, and continuous growth while creating an environment where employees feel supported and appreciated. We are an equal opportunity employer committed to considering all qualified candidates.

Exceptional brands require exceptional people. If you're ready to be part of that standard, we'd like to meet you.

Requirements

• Previous experience in warranty claims processing with Infiniti is a plus.
• Understanding of warranty programs, repair order documentation, and service history.
• Strong attention to detail, excellent organizational and time-management skills, and ability to work under pressure.
• Strong verbal and written communication skills to interact with customers, technicians, and management.
• Proficient with warranty management software and general office software.
• Ability to identify discrepancies in claims and work toward resolutions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.