Senior Conversational Designer
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Senior Conversational Designer – Dialogflow CX | Remote Are you passionate about conversational AI, customer experience, and designing smarter digital interactions? Client is looking for a Senior Conversational Designer to help transform chatbot and voice experiences through Google Cloud and next-generation AI. What You'll Do: Lead conversational experience design and support migration to Google Dialogflow CX / Conversational Agents . Design complex NLU-driven conversation flows , reusable components, and scalable design systems. Identify opportunities to improve chatbot, IVR, and conversational experiences across customer journeys. Analyze user interactions, conduct research, identify pain points, and drive continuous improvements. Partner with Product, Engineering, Data, Operations, and Design teams to define KPIs and conversational strategy. What You'll Bring: 5+ years of experience in design strategy, product design, or conversational UX . Hands-on experience with Dialogflow CX / Conversational Agents and chatbot/voicebot design. Experience with AWS Lex/Connect, Genesys Cloud , or similar conversational platforms. Knowledge of LLMs, Gemini, Vertex AI , Python-based language analysis, or conversational analytics is a plus. Healthcare or Medicare customer experience and accessibility experience is highly valued. Ready to design the future of conversational AI? #J-18808-Ljbffr HireTalent
Vacancy posted 4 days ago
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