Sr. Systems Engineer

Job DescriptionWe are seeking a Sr. Systems Engineer to serve as a high-level technical escalation point for our Next-Generation 911 (NG911) call-taking and dispatching solutions. In this US-based remote role, you will diagnose and resolve complex system architecture, networking, and telephony issues that impact public safety operations.We believe that everything starts with our people. As part of a close-knit engineering team, you will collaborate with Product Development and Field Services to validate emerging technologies, maintain lab configurations, and optimize system reliability. A Bachelor's degree or equivalent practical experience in technical support, system engineering, or public safety operations is welcomed.Key Responsibilities:System Operations & Technical SupportProvide Tier 4 technical support and escalation resolution for hardware, software, and network configuration issues within NG911 Call Taking and Dispatching solutionsDissect complex system architectures, server infrastructure, and database layers to troubleshoot, replicate, and resolve critical incidentsManage and resolve complex trouble tickets efficiently within service management tools, maintaining clear communication with customers and technical leadershipTechnology Integration & ValidationInterface directly with Product Development and Technical Services to test, validate, and deploy future technologies, components, and software upgradesMaintain individual product configurations in the technical support laboratory to support troubleshooting, documentation, and beta testingCreate Site Specific Method of Procedures (MOPs) and comprehensive technical workflow documentation to enhance operational standardsCross-Functional Collaboration & TrainingDeliver corporate-level technical training and knowledge transfer to customer support centers and field service techniciansParticipate in the on-call rotation and work variable shifts as dictated by emergency public safety customer needsTravel to customer sites when needed to fulfill onsite engineering support during staff absences or training shiftsJob Requirements:Technical ExpertiseFluent English Communication to effectively convey complex technical details in written and oral formatsOperating Systems expertise in installing, configuring, and troubleshooting Windows Server 2008/2012, Windows 7/10, and Linux/UNIX environmentsNetworking & Infrastructure experience with LAN/WAN troubleshooting, Cisco CCNA concepts, Windows Domain architecture, and Active Directory integrationTelephony Systems knowledge covering Analog/Digital telephony, VoIP applications, PBX (Asterisk or similar), SS7, routing, and geo-spatial routingHardware & Systems troubleshooting experience spanning Dell/HP servers, desktop hardware, GIS, and database integrationsProfessional ExperienceProblem Solving under pressure while maintaining structured, effective communication with emergency response customers and executive leadershipCustomer Relationship Management to build trust and deliver technical mentorship to external stakeholders and field personnelTeam Mentorship to support Technical Services operations, interview prospective engineering candidates, and assist with daily operational assignmentsPreferred QualificationsMicrosoft MCSE or Cisco CCNA certificationsDirect experience supporting NG911 Call Taking or Dispatching solutionsThis position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customersTarget Base Salary Range: $90,000- $100,000Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Basic RequirementsBachelor's degree in a related field OR 5+ years of technical support experienceMust be able to obtain background clearance as required by government customerLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur U.S. Benefits include:Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.