Supervisor, Individual Direct Sales

Comcast is a Fortune 50 leader in media and technology, offering career opportunities across a wide range of locations and disciplines. Job Summary Responsible for coaching, leading and monitoring sales representatives with respect to goals, metrics, performance and sales skills and techniques. Creates and implements processes and procedures that increase product penetration in designated territories through sales to current, former and new individual customers. Consults with new and existing customers as necessary to understand customer reactions to Comcast products, services and sales channel effectiveness. Customarily and regularly directs the work of at least two or more other full‑time employees or their equivalent. Core Responsibilities Supervise and motivate a team of door‑to‑door direct sales representatives to achieve sales goals for digital Video, High‑Speed Internet, digital Voice products and HOME Security. Provide individualized and ongoing performance management. Conduct tactical planning, standardized reporting, and feedback on the effectiveness of existing sales plans. Support and lead competitive field efforts through the implementation of acquisition and win‑back tactics as directed. Coordinate audit follow‑ups by Sales Representatives. Perform real‑time field evaluation of individual sales representative performance. Track and analyze representative activity and results metrics daily. Coordinate processes to ensure accuracy in daily check‑in/pre‑screen of sales orders. Strategically distribute and document territory among team members. Lead a dynamic, well‑informed front line workforce that executes the appropriate campaign strategies. Conduct individual and team coaching and development sessions. Enhance and promote the sales environment of the entire organization. Assist Sales Representatives in solving customer problems (technical, product, billing, etc.). Resolve or serve as intermediary to resolve service issues. Develop partnership with internal departments (e.g., customer service, technical operations) to ensure customer satisfaction. Lead and motivate sales employees. Meet the physical requirements of the job, including the ability to walk and/or travel door‑to‑door for considerable distances in all types of weather conditions. Obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by applicable law. Consistently exercise independent judgment and discretion in matters of significance. Maintain regular, consistent, and punctual attendance. Work nights and weekends, variable schedule(s), and overtime as necessary. Other duties and responsibilities as assigned. Employees At All Levels Are Expected To Understand our Operating Principles and make them the guidelines for how you do your job. Own the customer experience—think and act in ways that put our customers first, give them seamless digital options, and make them promoters of our products and services. Know your stuff—be enthusiastic learners, users, and advocates of our game‑changing technology, products and services, especially our digital tools and experiences. Win as a team—make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System—participate in huddles, make callbacks, and help elevate opportunities to improve customer service. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what’s right for each other, our customers, investors and our communities. Skills Sales Objectives Coaching Sales Goal Achievement Direct Selling Customer Satisfaction Salary Primary Location Pay Range: $83,979.29 – $140,245.41. Targeted Commission: $28,000.00. Opportunities for significant upside above targeted earnings for those who overachieve sales targets. Education Bachelor’s Degree (preferred). Comcast may consider applicants with coursework and experience or extensive related professional experience. Relevant Work Experience 2–5 Years of relevant experience. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr Comcast