Service Appointment Coordinators

Service Appointment Coordinator

Service Appointment Coordinators assist in delivering remarkable experiences to our customers and are responsible to schedule service appointments for customers, conduct follow up calls, connect with Service Advisors and Shop Leads on work availability. They partner with the Service Client Care Manager regarding any escalated issues and document any pertinent information pertaining to scheduled work. They also contact and schedule appointments for special order parts cards and file repair orders. Responsibilities Include Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team. Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest's questions. Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer. Follow all guiding principles for the auto group. The ability to meet or exceed all Key Performance Indicators for client service. Requirements High School graduation or equivalent One (1) year of retail sales, clerical or related experience. Intermediate Computer experience with MS Office. Excellent written and verbal communication skills. This position offers excellent growth and training opportunities! Flexible schedules available! We offer a competitive salary and benefit package. Incumbents will be required to successfully complete a background check and drug screen. FT Employee Benefits Competitive base pay $18 - $24 per hour plus bonus incentives. Weekly pay 401K with employer match up to 50% of 5% Medical, Dental, Life & Vision Insurance starting first of the month after hire! Paid Vacation after 90 Days Sick Leave that is accrued at the rate of 1 hour per 40 hours worked Employee Wellness Program Employee Assistance Program for all employees Employee Vehicle Purchase Program Employee Referral Program We look forward to meeting you! Apply today

Skills

Required Computer Skills Intermediate Communication Skills Intermediate Selfmotivation Intermediate

Preferred Teamwork Skills Intermediate Multitasking Intermediate Active Listening Intermediate Adaptability Intermediate

Behaviors

Preferred Dedicated : Devoted to a task or purpose with loyalty or integrity Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Enthusiastic : Shows intense and eager enjoyment and interest Team Player : Works well as a member of a group

Motivations

Preferred Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Growth Opportunities : Inspired to perform well by the chance to take on more responsibility Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals Goal Completion : Inspired to perform well by the completion of tasks Self-Starter : Inspired to perform without outside help

Education

Required High School or better.

Experience Required One (1) year: One (1) year of retail sales, clerical or related experience.