IT Operations Coordinator

Job Description

Job Description

Dedicated IT

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.

At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.

If you would like to know more about Dedicated IT, click the links below:

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Position Summary

Position: Information Operations Coordinator
Location: Full-time at client office
Schedule: Monday through Friday, 8 AM to 5 PM
Salary: $60,000-$70,000

As an Information Operations Coordinator at Dedicated IT, you'll help ensure every facility and user has reliable, ready-to-use technology. This role owns day-to-day IT support, procurement coordination, device lifecycle execution, and operational follow-through from start to finish.

This is a hands-on, execution-focused role for someone who is organized, responsive, and comfortable keeping multiple moving pieces on track. You'll support users, manage IT tickets, coordinate equipment requests, prepare devices, maintain inventory, work with vendors, and make sure facilities receive the technology support they need without delays, bottlenecks, or surprises.

The right person for this role has strong follow-through, clear communication, and a practical troubleshooting mindset. You do not need to be a deep engineer or architect, but you do need to be dependable, organized, and able to own IT operations work through completion.

We Are Looking for Candidates That Embody Our Core Values:

Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.

Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.

Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.

Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Mission of the Role

Ensure every facility and user has reliable, ready-to-use technology by owning IT support, procurement, and device lifecycle execution end-to-end with zero bottlenecks, minimal downtime, and no surprises.

Outcomes for Success

Within 12 months, a successful Information Operations Coordinator will:

• Maintain consistently strong ticket resolution performance with minimal backlog and strong user satisfaction
• Deliver seamless IT procurement and fulfillment with no delays impacting operations
• Ensure all new hires are fully equipped and operational on Day 1
• Maintain accurate inventory, documentation, and zero unknowns in their scope
• Be recognized by facility leadership as a responsive, dependable IT partner

Core Competencies

• Ownership mentality: Follows tasks through to completion without dropping balls
• Operational discipline: Organized, detail-oriented, and process-driven
• Responsiveness and urgency: Moves quickly without sacrificing accuracy
• Communication clarity: Provides proactive updates and avoids surprises
• Problem-solving: Uses practical, resourceful troubleshooting to keep work moving
• Vendor and stakeholder coordination: Keeps people aligned and work progressing

Key Accountabilities

IT Ticket Resolution: Own timely, accurate resolution of IT tickets across facilities and companies.

• Troubleshoot hardware, software, access, and connectivity issues
• Use the ticketing system as the system of record for all work
• Ensure tickets are properly documented, updated, and closed
• Escalate appropriately when additional support is needed
• Maintain strong ticket hygiene, clear notes, and timely user updates

IT Procurement & Fulfillment: Own the full procurement lifecycle using established processes. This is execution-focused procurement, not strategic sourcing.

• Manage intake of equipment and service requests
• Source vendor pricing and coordinate with approved vendors
• Process purchase requests and place orders
• Track shipments through delivery and confirm receipt
• Ensure facilities receive what they need without operational delays
• Keep stakeholders updated on request status, timing, and any risks

Device Lifecycle & New Hire Readiness: Own the lifecycle of user technology from preparation through replacement.

• Prepare and deploy devices for new hires to support Day 1 readiness
• Manage repairs, replacements, upgrades, and equipment swaps
• Execute device refresh cycles on schedule
• Ensure users always have functional, reliable equipment
• Coordinate equipment needs with facility leaders and internal IT teams

Operational Rigor: Maintain control and visibility across all owned work.

• Keep tickets, orders, and tasks moving to completion
• Maintain accurate inventory and documentation
• Track commitments and follow through without repeated reminders
• Identify aging items, blockers, and risks early
• Escalate risks with clear context and recommended next steps

Stakeholder Partnership & Communication: Act as the trusted IT contact for facilities and internal teams.

• Communicate proactively with clear expectations and updates
• Build credibility with facility leadership and staff
• Coordinate effectively with the remote IT team
• Escalate issues early with context, urgency, and possible solutions
• Maintain a professional, service-minded presence with users and stakeholders

Role Scope

This role is:

• Hands-on and execution-focused
• A mix of IT support, coordination, procurement, and device lifecycle management
• Process-driven with high accountability
• Focused on follow-through, visibility, and operational reliability

This role is not:

• A purely strategic IT leadership position
• A people-management-heavy role
• A deep engineering or architecture role
• A strategic sourcing or contract negotiation role

Technical & Operational Requirements

IT Support: Provide practical troubleshooting for user issues involving hardware, software, access, connectivity, and common business technology.

Ticket Management: Own ticket documentation, status updates, closure notes, escalation details, and follow-through using the ticketing system as the source of record.

Procurement Coordination: Manage request intake, vendor pricing, purchase requests, order placement, shipment tracking, and delivery confirmation.

Device Lifecycle: Prepare, deploy, repair, replace, refresh, and track user devices to ensure employees have reliable technology.

Inventory & Documentation: Maintain accurate records for devices, orders, inventory, assignments, and operational processes.

Microsoft 365 Support: Support common Microsoft 365 user needs, access questions, and collaboration tool issues where applicable.

Vendor Coordination: Work with approved vendors to obtain pricing, place orders, resolve fulfillment issues, and keep work moving.

Facility Partnership: Support facility leaders and staff with responsive communication, clear ownership, and timely issue resolution.

Education & Experience Qualifications

Required:

• 2-5 years of IT support, IT coordination, or IT operations experience
• Exposure to IT equipment procurement or vendor coordination
• Experience working in a ticketing system environment
• Strong organizational, documentation, and follow-through skills
• Ability to manage multiple requests, priorities, and stakeholders at the same time
• Ability to communicate clearly with users, facility leaders, vendors, and internal IT teams

Preferred:

• Experience in multi-site environments
• Healthcare IT experience
• Familiarity with Microsoft 365 environments
• Experience supporting new-hire onboarding and device readiness
• Experience maintaining IT inventory or asset records
• Certifications such as CompTIA A+, Network+, or ITIL

Work Environment & Expectations

• Full-time work at the client office
• Occasional travel to facilities as needed, but not routine
• Periodic work outside normal business hours may be required
• Must maintain confidentiality and follow HIPAA-aware practices where applicable
• Must be able to work with urgency while maintaining accuracy and professionalism

Perks & Benefits

• Comprehensive benefits package
• 401K plus company match
• Paid company holidays
• Paid time off and sick leave
• Opportunities for growth and development
• People-focused culture with a supportive, collaborative team environment

This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.

Thanks for your interest in Dedicated IT!

Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.