Senior Account Manager

Job Description

Job Description

Do you thrive on building long-term client relationships, delivering exceptional customer service, and being the trusted partner your customers rely on?

Terra Stoneworks is seeking an experienced  Senior Account Manager to serve as the primary point of contact for our builders, contractors, and homeowners throughout the countertop purchasing process. This is a highly collaborative, on-site role where you'll work alongside the team to ensure every customer receives a seamless experience from quote through installation.

This opportunity is ideal for a seasoned account management professional who enjoys working in a fast-paced office environment, excels at communication, and takes pride in delivering outstanding service. 

Compensation and Benefits: 

• Salary: $75,000 - $85,000

• On-Target Earnings: $100,000+

• Paid Time Off

• Medical

• Dental

• Vision

• Basic Life & AD&D

• Voluntary Life & AD&D

• Short- and Long-Term Disability

• Accident Plan

• Critical Illness Plan

• Hospital Indemnity Plan

• 401(k) with Company Match

• Paid Training

Compensation:

$100,000+ On Target Earnings

Responsibilities:

• Serve as the primary point of contact for builders, contractors, and homeowners, ensuring a seamless countertop purchasing experience.
• Collaborate closely with our team to deliver exceptional customer service from initial quote through to installation.
• Build and nurture long-term relationships with clients, fostering trust and loyalty.
• Proactively identify client needs and provide tailored solutions to enhance their experience.
• Coordinate with internal teams to ensure timely delivery and installation of products.
• Monitor project progress and address any issues promptly to maintain client satisfaction.
• Communicate effectively with clients to keep them informed and engaged throughout the process.

Qualifications:

• Experience in account management, preferably within the construction industry.
• Ability to build and maintain strong, long-term relationships with clients.
• Proven track record of delivering exceptional customer service and communication.
• Strong organizational skills to manage multiple projects and timelines effectively.
• Proficiency in preparing accurate quotes and pricing based on provided dimensions.
• Experience in coordinating with internal teams to ensure efficient order processing.
• Ability to proactively communicate project updates and resolve customer concerns promptly and effectively.

About Company

Terra Stoneworks is the premier provider of natural stone and quartz countertops throughout the Mid-Atlantic and Florida, specializing in turnkey solutions for the nation's largest production home builders, general contractors, local custom builders, and kitchen remodelers.

Our commitment to exceptional customer service, innovative technology, and operational excellence allows us to consistently deliver premium products with industry-leading turnaround times. Using advanced robotics and fully automated production systems, we continue to set the standard for quality, efficiency, and precision in the stone fabrication industry.

If you're looking to join a company that values accountability, teamwork, and continuous improvement, we'd love to hear from you.