Software Technical Expert
Anveta
Software Technical Expert
Hybrid - 3 days onsite in Miami, FL Alhambra Plaza (onsite in Miami FL or Remote)
$70 - 75 C2C / hr c2c
Key Responsibilities
- Design the OfficeTrack golden configuration with measurable acceptance criteria
- Build the phased rollout plan with change management (pilot, expand, scale)
- Design role-based permissions and system guardrails so manual workarounds become exceptions, not the norm
- Identify UI pain points, AI opportunities, and automation opportunities across dispatch and field
- Design integration improvements between OfficeTrack and adjacent systems (Amdocs, UKG, etc.)
- Define and execute the test plan against the production-like environment using tools Iris mentioned
- Surface a continuous improvement backlog as the engagement progresses
- Experience with OfficeTrack or similar field service/workforce management platforms
- Candidates require profound knowledge of OfficeTrack
- Strong background in dispatch, field operations, and workforce management systems
- Experience with enterprise integrations, process optimization, and workflow automation
- Knowledge of change management, testing strategies, and system governance
- Strong communication and stakeholder management skills
Vacancy posted 4 days ago
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