IT Support Technician

IT Support Technician

Are you a technically skilled problem-solver who thrives on helping others and keeping systems running smoothly? The company is seeking a dedicated IT Support Technician to join our team in Miami, FL. In this role, you will serve as a critical point of contact for technical issues, ensuring employees have the tools and support they need to perform at their best. If you are passionate about technology and delivering exceptional service, we want to hear from you.

Key Responsibilities

• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner to minimize downtime for end users.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment across the organization.
• Respond to and manage support tickets through the help desk system, prioritizing requests based on urgency and business impact.
• Collaborate with end users to troubleshoot technical problems, providing clear guidance and step-by-step solutions in person and remotely.
• Perform routine system maintenance, including software updates, patch management, and antivirus monitoring to ensure security and performance.
• Set up and maintain user accounts, permissions, and access controls in Active Directory and other enterprise systems.
• Document technical procedures, troubleshooting steps, and resolutions to build and maintain an internal knowledge base.
• Escalate complex or unresolved issues to senior IT staff or vendors while maintaining ownership and follow-through on all assigned tickets.

Required Qualifications

• Associate degree or higher in Information Technology, Computer Science, or a related field, OR equivalent hands-on work experience.
• Minimum of 1–2 years of experience in an IT support, help desk, or desktop support role.
• Proven ability to troubleshoot and resolve issues with Windows operating systems and common business applications.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Demonstrated ability to manage multiple priorities and work effectively in a fast-paced environment.

Preferred Qualifications

• Industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience supporting macOS or Linux environments in addition to Windows.
• Familiarity with Microsoft 365 administration, including Exchange Online, Teams, and SharePoint.
• Prior experience working with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
• Exposure to basic scripting or automation using PowerShell or similar tools.

Technical Skills

• Operating Systems: Windows 10/11, macOS (preferred)
• Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting
• Directory Services: Microsoft Active Directory, Azure AD
• Productivity Suites: Microsoft 365, Google Workspace
• Hardware: Desktop and laptop configuration, peripheral setup, printer management
• Security: Endpoint protection tools, patch management, basic cybersecurity awareness
• Help Desk Tools: Ticketing and remote support platforms

Application Information

This is an on-site IT Support Technician position based in Miami, FL, with a compensation range of $29–$33 per hour. This role is not available for remote work. To apply, please submit your resume along with a brief summary of your relevant IT support experience. We encourage all qualified candidates to apply and are committed to building a diverse and inclusive workplace. The company is an equal opportunity employer.