Hybrid IT Support Technician (Miami, FL Required | Remote + Client Visits)

My VA Support

Job Opportunity

We are looking for an experienced IT Support Technician to provide first-line support and assist with IT validation activities for a Miami-based operation. Candidates must be located in Miami, FL, as the role requires in-person visits to client offices in Miami. All other responsibilities are performed remotely (no in-office work required). We do not provide relocation assistance.

Role As a Hybrid IT Support Technician, you will maintain the day-to-day provision of IT Support Services to our internal offices and remote staff. The IT Service Desk, which you will help manage, serves as the centralized contact point for all IT-related incidents and service requests.

Primary Responsibilities:

Provide IT support via tickets, calls, and chat (Zoho)
Ensure timely responses through active monitoring of ticketing system and Help Desk line
Troubleshoot hardware, software, and wireless & physical network issues
Support Windows, Mac, and Linux systems
Support Office 365 and Google Workspace (Outlook, SharePoint, OneDrive, Gmail, Drive)
Install, configure, and troubleshoot Microsoft Office & Google Workspace apps
Use RMM tools to monitor and manage devices
Support and troubleshoot EDR/antivirus solutions
Document issues, resolutions, and maintain knowledge base
Escalate complex issues when needed
Assist with device inventory validation and IT environment documentation
Perform basic workstation optimization and support setup (printers, mobile, PBX)

Requirements:

4+ years of IT Support experience
Strong English communication skills
Experience with Zoho or similar ticketing systems
Experience with Windows, Mac, Linux, Office 365, Google Workspace, and networking
Experience with RMM tools and EDR solutions
Strong troubleshooting and documentation skills

If you meet the above criteria and are interested in this opportunity, we would love to hear from you. Benefits Salary compensation: Depends on experience and salary expectation.

Apply

Vacancy posted 1 day ago

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