Business Analyst

Business AnalystUnder the direction of the Children's Behavioral Health Initiative (CBHI) Project Manager (PM), the Senior Business Analyst's (SBA) primary responsibility will be to lead the technical requirements development effort. Define and develop business requirements and functional specifications for enhancing an existing system in accordance with the agile methodology. The SBA will also be responsible for conducting data feasibility study of existing system, and integration analysis with existing enterprise applications. The SBA will serve as the primary contact between the technology team and business users; manage and support expectations of product owners. Collaborate in end-user training development and implementation. Work with helpdesk operations to create and implement support procedures. Facilitate change management activities between the project team and IT service groups; and participate in all phases of the project life cycle with emphasis on business requirements from development to roll-out of enterprise application. The SBA will also work closely with the MassHIway team to help manage phase II to onboard CBHI clinical providers to integrate with the Massachusetts Health Information Exchange (HIE).Responsibilities:Provide business systems analysis and process redesign expertise, interacting with business partners to clearly define and document User Stories.Facilitate and clarify customer business needs and translating them into application and operational requirements.Gather requirements for IT development by conducting interviews, work flow analysis, process analysis, and observation sessions.Facilitate collaborative system and data design sessions with the user community, technical architecture resources and development resources.Understand systemic data requirements as they relate to system reports.Define precise and accurate User Story acceptance criteria that will be used by developers, and by product owners to ensure that product owner intent is effectively captured.Triage and troubleshoot complex user-reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes.Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and IT solutions; provide technical direction and ensure compliance with best practice solutions.Develop functional test plans and user acceptance test plans and scenarios.Utilize ClearQuest for defeat tracking; Test Tools such as Rational Quality Manager (RQM) and JAWS for ADA Compliance as part of integration testing.Participate in daily agile and sprint planning meetings.Qualifications:Bachelor's degree required.5+ years of Business Analysis experience with a strong emphasis around new software development.Proven skill and effectiveness in requirements gathering, business and functional requirements analysis, use case based analysis, data analysis, process analysis, system design, testing implementation and change management.Excellent oral and written communication skills with the ability to communicate to various levels of team members and management to clarify needs and evaluate alternative business solutions.Experience leading solutions from ideation, planning, execution to implementation.Ability to adapt to evolving business processes and operations.