Front Office Manager

Front Office ManagerThis hotel is seeking an experienced Front Office Manager to lead the front desk operations and ensure an exceptional guest experience. The ideal candidate brings prior hotel front desk management experience, oversees daily check-in and check-out processes, manages payment transactions, and effectively resolves guest issues while guiding and supporting the front desk team.ResponsibilitiesOversee daily front desk and front office operations in a hotel hospitality setting.Manage guest check-in and check-out processes, including physical check-ins and room assignments.Process and verify payment and credit transactions accurately and securely.Lead, supervise, and support the front desk team to ensure consistent, high-quality service.Handle customer complaints and concerns promptly, professionally, and with a focus on resolution.De-escalate challenging situations and maintain a calm, welcoming environment for guests.Deliver excellent customer service and maintain strong guest relationships.Ensure administrative support tasks related to front office operations are completed accurately and on time.Promote hotel rewards and loyalty programs, such as Marriott Bonvoy, to enhance guest engagement.Collaborate with other hotel departments to support smooth overall hotel operations.Essential SkillsProven front desk hotel management experience.Strong background in hospitality and hotel front office operations.Experience as a Front Desk Manager or Front Office Manager.Demonstrated ability to handle customer service and guest relations in a hotel environment.Proficiency in processing credit transactions and handling payment methods.Ability to manage physical check-in and check-out procedures accurately.Skill in de-escalating situations and resolving customer complaints professionally.Strong organizational and administrative support skills.Ability to oversee and guide a front desk team effectively.Additional Skills & QualificationsMarriott hotel experience is a plus.Experience with Marriott Bonvoy or other hotel rewards programs is a plus.Background in hospitality and hotel operations.Experience in office management within a hospitality setting.Demonstrated commitment to delivering high-quality customer service.Work EnvironmentThis role is based in a hotel hospitality setting at the front desk, working directly with guests and staff in a professional, service-oriented environment. The position is a direct placement opportunity and offers access to hotel discounts, including discounts across multiple properties. You will work in a collaborative atmosphere focused on guest satisfaction, with exposure to hotel front office systems, loyalty programs, and standard hotel operational procedures.Job Type & LocationThis is a Permanent position based out of Buellton, CA.Pay and BenefitsThe pay range for this position is $64000.00 - $84000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Hotel employee discount Medical, Dental, Vision, 401k, access to programsWorkplace TypeThis is a fully onsite position in Buellton, CA.Application DeadlineThis position is anticipated to close on Sep 11, 2026.