Senior Operations Specialist

Avidbank is a $2.6 billion commercial bank based in Silicon Valley serving the San Francisco Bay area and across the country. We are a highly responsive business bank, providing tailored financial solutions. We are advocates for our clients and specialize in providing innovative banking products and supportive services that exceed our clients' expectations.

Founded in 2003, we specialize in commercial & industrial lending, technology and asset-based lending, specialty finance, real estate construction and commercial real estate lending. We have one branch in San Jose along with loan production offices in Redwood City and San Francisco.

Tile of position: Senior Operations Specialist

Position type: Full Time

Pay Range: $70,000 - $90,000

Division: Operations

Work Location Type: In-office

Location: San Jose, CA

The Senior Deposit Operations Specialist is responsible for supporting the daily operations of deposit accounts and related banking services. This position ensure accuracy, compliance, and timely processing of transactions while delivering exceptional internal and external customer services. The Specialist will work closely with other divisions/departments to support deposit products, resolve account issues and maintain regulatory compliance.

Key Responsibilities

This position requires excellent attention to detail and deep understanding of depository processing/exception processing regulations and procedures.

• Performs routine and intermediate client service duties; balancing GLs and other daily maintenance operations reports, online banking and other cash management functions (mRDC, RDC, ACH), cash letter adjustments, and other client transactions as requested.
• Handles adjustments and research requests related to deposit accounts
• Monitor and process deposit returns and exceptions
• Performs daily balancing, reconciliation and reporting functions
• Administers and maintains debit card service and remote deposit services
• Review and process legal documentation, including levies, garnishments, subpoenas and deceased account documentation
• Research and respond to inquiries regarding deposit operation issues
• Identify process improvement opportunities and recommend operational efficiencies
• Maintain accurate records and documentation in accordance with retention requirements.
• Process deposit account related requests
• Process account maintenance as needed
• Maintains files, copies, and fax documents

Other Functions

• Assist clients with Online Banking and its ancillary products including but not limited to, resetting passwords, assisting clients with general troubleshooting, and reviewing potential fraudulent transactions
• May assist clients with Mobile Banking and Mobile Remote Deposit Capture basic functionality
• May assist New Accounts (ordering checks, processing debit card applications) as required, or for back up to other personnel
• Attends and contributes to Operations and All Staff meetings held periodically
• Other duties as assigned by management
• Assists management in ensuring compliance with applicable banking regulations, with particular emphasis on the Bank Secrecy Act. Understands government regulations with particular emphasis on the Bank Secrecy Act and related regulations and the fact that compliance with BSA regulations is an enterprise responsibility

Other related compliance areas (as they pertain to Operations)

• Expedited Funds Availability - Regulation CC
• Red Flags - Identity Theft
• Error Resolution - Regulation E
• Truth in Savings - Regulation DD
• Reserve Requirements for Depository Institutions - Regulation D
• Privacy of Consumer Financial Information - Regulation P/GLBA
• Prohibition on Funding of Unlawful Internet Gambling - Regulation GG

Qualifications and Desired Skills:

• Two or more years of back-office operations
• Outstanding organizational skills.
• Effective oral and written communication skills.
• Proficient in Microsoft Office.
• Experience with FIS (Horizon), Q2 Online Banking, Fedline Advantage, and wire automation application/tool preferred.
• Knowledge of Banking Regulations:
  • Electronic Banking (Reg E)
  • Deposit Regulations (Reg CC, D, DD)
  • AML/BSA

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Benefits

Avidbank offers full-time employees competitive compensation, medical, dental, vision, life insurance, long term disability insurance, 401k with matching, paid holidays and a competitive paid time off policy.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Avidbank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are an AA/EEO/Veterans/Disabled employer.