Service Coordinator

Service Coordinator

Catholic Charities of Baltimore, Senior Communities is seeking a Service Coordinator to support residents' stability, independence, and ability to age in place within an affordable housing community. The role connects residents with property management, service providers, and community partners while ensuring responsive coordination, accurate records, and compliance with program standards. Service Coordinator II and Senior positions also provide leadership for assigned staff, programs, or partnerships.

Catholic Charities Senior Communities develops and operates affordable, supportive communities for older adults with a resolve to nurture a spirit of purpose, wellness, and harmony among both our residents and colleagues. We offer 24 locations in Anne Arundel, Baltimore, Garrett County and Harford Counties and Baltimore City.

The work schedule is Monday – Friday 8:00 AM - 4 PM

This position will work between three locations:

• Tuesdays and Thursday at Everall Gardens located at 6100 Everall Avenue, Overlea, MD 21206
• Mondays and Wednesdays at Kessler Park located at 4230 Hollins Ferry Road, Lansdowne, MD 21227
• Fridays at St. Mark's located at 19 Winters Lane, Catonsville, MD 21228

Job duties and responsibilities include:

• Developing personalized service plans that identify residents' needs, connect them to appropriate resources, and support their overall well-being.
• Building collaborative relationships with community partners to expand access to services, support resident integration, and improve outcomes for those.
• Promoting resident engagement, social connection, and self-advocacy to support well-being and create a more supportive living.
• Responding promptly to resident needs and safety concerns, coordinating appropriate supports and interventions to address immediate issues and long-term care planning.
• Supporting positive communication during resident conflicts by helping all parties feel heard, respected, and focused on resolution.
• Assisting residents, caregivers, family members, colleagues, and community members by providing support and resource information as needed.
• Documenting daily all resident communications and service coordination activities accurately to support continuity of care, accountability, and effective follow-up.
• Connecting residents with essential resources and information to support informed decision-making, independence, and community engagement.
• Supporting a strong volunteer program that increases community involvement, strengthens support networks, and helps meet resident and community.
• Promoting resident awareness and engagement, empowering residents to maintain independence, well-being, and safety in their homes.
• Completing required training and applying HUD guidelines and standards to support residents and maintain.
• Coordinating with community partners to connect residents with care, services, and supports that promote well-being and quality of life.
• Collaborating with Property Manager(s) and other team members to serve residents and identify residents who may need assistance.
• Performing other duties as assigned.

Position specific duties include:

• Managing and directing the work of one to three employees, including recruiting new hires, onboarding new employees, conducting performance reviews, and supporting accountability and effective team performance.

Education and experience requirements include:

• Bachelor's degree in social work, human services, gerontology, psychology, sociology, or a related field.
• Two years' experience providing social services or service coordination, including assessing individual needs, developing service plans, connecting individuals with community resources and public benefits, maintaining accurate documentation, and collaborating with families and service providers.
• Demonstrated working knowledge of local services for the elderly and people with disabilities.
• An equivalent combination of relevant education, training, and experience that demonstrates the ability to perform the essential functions of the position may be considered.

Required skills and abilities include:

• Strong verbal and written communication skills, including active listening and the ability to convey information clearly and respectfully to residents, families, colleagues, and community partners.
• Service-oriented and responsive, with empathy, patience, and sound judgment needed to understand concerns and support residents in identifying appropriate solutions and resources.
• Effective conflict-resolution and problem-solving skills, with the ability to remain calm, consider differing perspectives, and support respectful, practical resolutions.
• Professional discretion, integrity, and respect for confidentiality when handling sensitive resident, family, and organizational information.
• Strong planning and organizational skills, with careful attention to detail and the ability to prioritize multiple needs, maintain accurate information, and follow through in a timely manner.
• Collaborative and relationship-focused, with the ability to build trust, engage others, and influence coordinated action among residents, families, colleagues, and community partners.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Physical requirements and work environment include:

• No remote or hybrid work availability based on core and essential functions of the position.
• Adjusting or moving objects up to 50# in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may be performed throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Reimbursement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer