Financial Counselor

Role Description

This job is responsible for assisting patients for all billing inquiries across the organization in a face to face arena. Responsibilities include, but are not limited to:

• Reviewing all aspects of the patient bill(s)
• Collection of liability for upcoming procedure(s)
• Collecting residual and past due balances
• Reviewing alternate options for benefit coverage for both medical and pharmaceutical services
• Securing authorizations
• Setting up fee arrangements
• Backfilling for coverage at other locations

This job ensures the best patient experience is received through timely and accurate assistance.

Qualifications

• Required - High School diploma or equivalent
• Preferred - Bachelor's degree
• Required - 1 year of customer service, healthcare, or office experience
• Preferred - Previous Healthcare Billing/Collections/Customer Service Experience

Requirements

• Must have computer skills and dexterity required for data entry and retrieval of patient information
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Must be proficient with Windows-style applications (Word, Excel, and PowerPoint), various software packages specific to role, and keyboard
• Strong interpersonal skills
• Ability to multi-task
• Ability to perform effectively in a fast-paced ever-changing environment
• Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations
• Ability to work with minimal supervision and make independent decisions
• Reliable transportation as may be required to travel to other facilities to fill in as needed

Job Duties

• Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained, and account balances and discrepancies are resolved within the prescribed period
• Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided
• Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility
• Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives
• Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction
• Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolved timely, accurately, and efficiently
• Other related duties as required

Physical and Environmental Demands

• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects
• Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur
• The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms
• The incumbent has an occupational risk for exposure to all communicable diseases
• There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment