Front Desk Agent

Join Our Team at Hotel Granduca

Help create unforgettable experiences in the heart of Houston, Texas. As a luxury boutique hotel and a proud Transwestern Hospitality Group property, Hotel Granduca blends timeless European elegance with warm Texas hospitality.

We offer exciting hotel careers and hotel jobs for individuals who are passionate about service, creativity, and excellence. Here, your talent is valued, your growth is supported, and your work makes a meaningful impactevery day.

If you're inspired by exceptional service and a culture rooted in teamwork, professionalism, and pride in delivering memorable guest experiences, we invite you to apply and begin a rewarding career journey with Hotel Granduca.

Front Desk Agent Position Summary

As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service that reflects the luxury and sophistication of the Hotel Granduca brand. You will ensure a seamless check-in and check-out process, manage reservations, provide tailored concierge services and detailed information regarding the hotel's amenities and local attractions.

Position Essential Functions

• Greet guests with professionalism and hospitality, ensuring a smooth check-in and check-out experience.
• Proactively follow up post check-in to ensure guest satisfaction.
• Provide concierge recommendations for dining, attractions, and events.
• Log guest requests accurately and coordinate with internal departments to fulfill these requests to ensure a seamless stay.
• Handle incoming reservation calls, emails, and walk-ins with professionalism.
• Manage bookings, availability, rates, and promotions in the Property Management System.
• Process room assignments, payment authorizations, and special requests.
• Update and maintain guest profiles and reservation notes.
• Assist with PBX operations, including routing incoming calls to the appropriate departments or personnel as needed.
• Manage payment processing and ensure accuracy in all transactions.
• Balance daily cash and credit card totals according to cashiering policies.
• Complete shift checklists, logs, and reports.
• Assist with basic night audit tasks as assigned.
• Deliver guest mail, messages, and packages promptly.
• Communicate effectively with team members, including but not limited to housekeeping, in-room dining, and engineering.
• Maintain organization and cleanliness of the front desk and lobby areas.
• Follow hotel emergency procedures and fire safety protocols.
• Remain vigilant to any guest safety concerns and report all issues immediately to the appropriate personnel.
• Participate in VIP welcome efforts and special guest arrangements.
• Other duties as assigned.

Position Requirements

• High school diploma or equivalent is required.
• Hospitality or customer service training is a plus.
• Prior experience in a luxury hotel, luxury residential, or high-end retail environment is highly preferred.
• Demonstrated experience delivering white-glove, guest-facing service in a fast-paced, professional setting.
• Experience with front desk, concierge, or PBX operations is a plus.
• Proficiency in hotel property management systems (Opera preferred).
• Familiarity with basic Microsoft Office software (Microsoft Word, Outlook).
• Knowledge of telephone systems and front office technology.
• Exceptional interpersonal and communication skills.
• Exhibit a professional and guest-centric approach.
• Time management and multitasking abilities.
• Attention to detail, excellent organizational skills, and ability to operate in high-pressure situations.
• Ability to build rapport with guests and resolve concerns effectively.
• Multilingual abilities a plus (English required).
• Ability to lift and carry up to 25 lbs.
• Frequent walking and standing for extended periods.
• Occasional bending, twisting, and reaching.
• Frequent use of verbal communication, hearing, and visual focus is required to effectively interact with guests and team members.

Hotel Granduca operates 24 hours a day, 7 days a week. Scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week.

Location: Houston, TX

Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.

Different backgrounds, life experiences, and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.