Senior Operations Manager, Site Leader, AGL

Our Sr Operations Manager is responsible for all budgetary people development and operations objectives for multiple facilities. Their responsibilities include managing and leading teams across various locations coaching and mentoring to ensure performance objectives are met and building leadership bench strength within the organization. The leader in this role must be nimble demonstrate high judgment make quick decisions in the face of ambiguity and be strong in addition they must lead their teams to have high Bias for Action Ownership and have the ability to Hire and Develop the Best. As we continue to grow we will rely on smart and scalable practices to enable execution of a best-in-class operation and drive cost down.

Our Operations workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customers door. Please note that all workflows have slight building variations but one thing is constant: our vision and dedication to the customer. Amazon Grocery Logistics (AGL) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience.

Key job responsibilities
- Drives creation of quality initiatives process change initiatives and other Lean initiatives meet and exceed business plan.
- Responsible for the overall safety quality and performance and customer experience of their facilities.
- Measures performance provides feedback and holds leaders accountable for their performance and the performance of their departments.
- Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network.
- Works closely with support staff (HR Finance Ops Integration Loss Prevention Safety and other leaders) to build and secure support and resources for projects and initiatives.

Additional Job Elements:
- Lift and move totes up to 49 pounds each
- Regular bending lifting stretching and reaching both below the waist and above the head
- Must be able to stand/walk for up to 10-12 hours walking in the facility and around area with great frequency; some facilities are over a quarter mile in length
- Should be able to work in environments with variable noise levels lighting conditions and temperature variation including chilled and frozen spaces with great frequency
- Able to access all areas of building (ascending and descending ladders stairs gangways safely and without limitation)
- Ability to travel 50% of the time

- Bachelors degree or equivalent or 2 years of equivalent experience
- 7 years of direct management experience including a salaried workforce in a manufacturing production distribution or logistics environment
- Prior experience with performance metrics process improvement and Lean methodologies
- Prior experience with the full staffing lifecycle including interviewing hiring performance management promotions and terminations
- Candidates must be flexible to work a variety of hours as business demands including overnight weekends and holidays

- Degree in Engineering Operations or related technical field; MBA or Masters degree preferred
- Ability to handle changing priorities and use good judgment in stressful situation
- Interest in long-term career development through assignments in multiple buildings across the nation
- Experience with a contingent workforce during peak seasons
- Ability to organize and manage multiple tasks simultaneously
- Excellent written and verbal communication skills complemented with the ability to problem solve independently

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY Bethpage - 148500.00 - 200900.00 USD annually

Required Experience:

Manager