Account Manager

We are distillery; a global independent creative practice, trusted by world-leading B2B, purpose and consumer organisations to deliver tangible value through our marketing specialisms. Our purpose is to empower ambitious business leaders and marketers to make a difference. We achieve this through compassion, curiosity and a commitment to achieve outstanding results every time. Our office bases are located in Singapore, San Francisco and London and our days are fast-paced and exciting, within an atmosphere that is super comfortable, creative, and collaborative. This role is offered in our San Francisco office, and the successful candidate will be required to be in the office a minimum 3 days per week. The Role As Account Manager you will oversee assisting both our clients and content team to ensure the smooth delivery of video, written, visual, and social assets. A successful Account Manager will make their mark on our clients’ business day in and day out, with a keen eye for detail, impact, and creativity. You’ll be working on tech accounts, working across customer advocacy, partner marketing and GTM projects You’ll make a mark on your direct team by ensuring projects run on-time and accurately deliver to scope. You’ll be a trusted liaison to clients as you help them nurture the content pipeline, outreaching to customers to secure storytelling opportunities in addition to setting timelines and processes while communicating direction clearly to the creative team. You are able to work with people from different industries and outlooks, whether they have a marketing, creative, or technical background. You’ll be managing collaborators, technology innovations, overseeing budgets and timelines, and ensuring everything we make is delivered at the highest level using the latest AI tools and workflows. How You Will Make Your Mark Project Management: Oversee and manage multiple long-term and short-term projects, taking responsibility for successfully delivering client content requests against requirements and tight deadlines across multiple markets. Schedule workflows and identify resource requirements for each project, flagging risks and shortfalls where necessary and working collaboratively to detect and problem solve. Work closely with Distillery’s creative and social teams to produce visual and written content, acting as the intermediary between clients and the content creators. Coordinate schedules for the in-house and freelance writing team and lead daily scrums to ensure projects run on time against the confirmed schedule. Set up and coordinate new projects, including but not limited to creating detailed processes and assessing resourcing needs. Manage an international pool of freelance writers, proofreaders, and translators. Assist in onboarding (onto Distillery processes and tools) new freelance writers and proofreaders as the needs of the writing team evolve. Continually look to evolve the Project Management team’s processes and ways of working to improve efficiency and customer experience. Account/Program Management: Be the main point of contact for clients on assigned projects. Listen and document the needs of clients and interpret them effectively to the team responsible for executing the work. Manage client expectations and communicate project planning, timing, and dependencies clearly. Liaise with sales/PMM teams in support of customer outreach & authentication. Create case study briefs, assisting with interview scheduling and routing for rounds of reviews/feedback. Lead customer advocate outreach, implementing standardization where possible. Lead weekly/bi-weekly/monthly as well as ad-hoc client syncs, communicating project updates effectively and making detailed notes. Act as a fixer for clients, handling comms with customers, as well as any other requests that come in. Own project documentation and organization between distillery and client. Maintain accurate and up-to-date budgets and organize billing for writers and other contractors when necessary. Administration and Growth: Help identify new business opportunities, including but not limited to leveraging contacts built up through the management of the BAU work. Take part in new business pitches, owning the creation of timelines/schedules when required. Support internal Distillery marketing as needed, organizing individual tasks and publishing completed content. What You Will Bring to Make Your Mark You’ll bring extensive experience in a project management / program management / account management role in a creative or tech business Proven ability to lead and deliver a wide range of complex projects Experience building and managing budgets Comfortable working directly with diverse clients, extended creative teams, and external partners in a fast-paced, high-standard environment. Skilled at balancing creative ambition with logistical and financial realities. We offer a competitive salary and our benefits include hybrid working, global travel opportunities, 22 days of holiday, health insurance, FSA, and 401k. Diversity & Inclusion at Distillery At distillery, diversity, equity, and inclusion are at the heart of everything we do. With 75% of leadership roles globally held by women and 42% of our team coming from diverse backgrounds , we are committed to creating an inclusive workplace where everyone can thrive. Through initiatives like Studio d. and projects such as our diversity typeface , we amplify diverse voices, foster creativity, and make a positive impact. We are an Equal Opportunity Employer . We value diversity and encourage people of all backgrounds, experiences, and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We actively encourage progressive, divergent thinking and innovative ways to deliver. We welcome applications from individuals of all experiences and perspectives to join us in shaping a more equitable, inclusive, and innovative future. Learn more about us: #J-18808-Ljbffr