Maintenance Supervisor

Bermuda Village 142 Bermuda Village Drive Advance, NC Job Overview: This role is responsible for ensuring a safe, clean, and well-maintained environment for our residents, staff and visitors. The Maintenance Supervisor will lead a team of maintenancepersonnel, coordinate work orders, perform routine inspections, and ensure compliance with safety and regulatory standards. The Maintenance Supervisor will need strong leadership skills, hands-on maintenance experience, and a proactive approach to problem solving. Responsibilities: Supervise, train, and schedule maintenance staff to ensure efficient operations Perform and oversee routine maintenance, repairs, and inspections of the building, equipment, and grounds Manage all aspects of routine work order requests, including but not limited to: ensuring work orders are accurately entered, properly scheduled, clearly communicated to relevant parties (including the requestor), appropriately delegated, and completed to meet the expectations of all stakeholders Respond promptly to work orders and resident maintenance requests Ensure compliance with all safety, health, and fire regulations Maintain HVAC, plumbing, electrical, and mechanical systems to ensure proper functionality Manage inventory of maintenance supplies and equipment, ensuring cost-effective purchasing Work closely with the administration team to coordinate renovations, vendor contracts, and capital improvement projects Ensure emergency preparedness, including snow removal, power outages, and disaster response plans Maintain accurate records of maintenance activities, inspections, and compliance requirements Must be able to relate to and work with the ill, disabled, elderly, emotionally upset and, at times, hostile people within the community Knowledge of building systems, HVAC, plumbing, electrical, and safety regulations Ability to lead a team, prioritize tasks, and manage multiple projects efficiently Strong troubleshooting and problem-solving skills Availability for on-call emergencies and after-hours support as needed Ability to communicate effectively with residents, families, staff, vendors and the general public Must have compassion for and desire to work with the elderly and understand that for each resident the facility is considered the Resident's home Must demonstrate the ability to work responsibly as a team member as well as an individual Must be honest, ethical, fair, dependable, respect confidentiality and the rights and privacy of others Responsible for ensuring that all employees are providing excellent customer service to internal and external customers Perform job duties for residents and with team members in a courteous and professional manner Take the initiative to ensure resident safety and satisfaction is a priority Meet and greet visitors in a friendly, helpful manner (visitors include anyone who visits the community; specifically, current residents' families and friends, prospective residents and their families, referral sources, vendors and regulators) Answer phones appropriately, according to company and community standards Communicate professionally and cooperate with supervisors and all community personnel Ensure understanding and compliance about residents' rights Perform other duties as assigned Required Qualifications: EPA Certification is required Minimum of 4 years of maintenance experience, with at least 2 years of experience in a supervisory role Must pass a criminal background check Must meet all health and safety requirements Must be able to perform all duties and responsibilities, with or without reasonable accommodation Preferred Qualifications: High School diploma or equivalent; technical training or certification in maintenance related fields are preferred