Economic Justice Program Manager

Job Description

Job Description

JOB DESCRIPTION

JOB TITLE: Economic Justice Program Manager

EMPLOYER: Catalyst Miami, Inc.

DEPARTMENT: Advocacy & Services

REPORTS TO: Senior Director of Economic Justice

EFFECTIVE DATE: July 21, 2026

POSITION SUMMARY:

The Economic Justice Program Manager joins a team of community-centered service providers striving to build a Miami where all people can afford to live well, for generations to come. The Economic Justice Manager will provide direct services and manage a team of direct service providers, supporting a portfolio of healthcare access and financial capabilities initiatives such as our DCF ACCESS benefits enrollment and uninsured health care access advising, Volunteer Income Tax Assistance (VITA) program, financial coaching, and other programmatic efforts.

DUTIES AND RESPONSIBILITIES:

• Manage Prosperity Campaign direct services program staff including providing individual supervision, coaching, performance goal-setting, performance feedback, ensuring service outputs and outcomes are met, and managing workloads.
• Provide oversight to Prosperity Campaign services, ensuring intake and health services are provided in a manner that is consistent with program targets and outcomes plus organizational goals and objectives.
• Provide high-quality financial coaching, in-person and/or virtually/remote.
• Exercise professional discretion and excellent judgment when developing financial goals and action plans that include concrete recommendations for debt reduction, credit improvement, money management, tax preparation, use of financial services, asset protection and the pursuit of short- and long-term goals.
• Provide excellent customer service and timely follow-up to all current and potential clients.
• Use an asset-based approach when analyzing clients’ needs.
• Maintain accurate, complete and timely client records in organization’s data tracking and management systems and adhere to relevant client confidentiality and privacy policies.
• Maintain knowledge of current service trends, relevant public policy issues, and other topics relating to financial capabilities, economic justice, healthcare access, and public benefits, including attending local, state and national trainings and meetings.
• Establish/maintain relationships and identify collaboration and outreach opportunities with community partners.
• Facilitate workshops/education for groups on financial and/or healthcare access topics.
• Monitor client needs for systemic trends/barriers to health and collaborate with Catalyst Miami colleagues to identify potential policy solutions to address identified systemic needs.
• Collaborate with colleagues to support policy and engagement work, including participating in policy and engagement projects and ensuring services clients have opportunities to get involved in our policy, engagement, and community economic development work.
• Oversee and coordinate the work of independent contractors and consultants engaged to support functions and initiatives within the scope of this role.
• Other duties and responsibilities as assigned by the supervisor.

SUPERVISORY RESPONSIBILITIES:

• Directly supervise two (2) employees.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, recruiting, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Language: Professional working proficiency in oral and written English. Professional working proficiency in oral and written Spanish and/or Haitian Creole.
• Education: Bachelor’s Degree or equivalent experience
• Certification or license: Accredited Financial Counselor (AFC) or similar financial certification or education is a plus but not required
• Years of experience: Minimum 2 years of relevant experience
• Computer skills required: Microsoft Office Suite and working knowledge of web-based platforms.

CORE COMPETENCIES:

We are consistent and reliable.

Summary: Demonstrates reliability by following through on commitments, communicating clearly, and proactively addressing challenges.

• I respond to inquiries and move forward tasks without having to be reminded to do so.
• I follow instructions and ask questions as needed. I try things out and communicate transparently and honestly about my progress along the way.
• I ask for help troubleshooting challenges. When I see something that could be a problem, I communicate it to the appropriate leadership at Catalyst Miami along with a proposed solution. If I have a role in remedying the problem, I follow through with the necessary action steps.

We show up for ourselves and each other.

Summary: Maintains self-awareness and composure, demonstrates empathy, and builds respectful, positive relationships with others.

• I take responsibility for my own physical, emotional, spiritual, and mental well-being.
• I navigate difficult issues without taking them personally. I know when to pause and take a breath. I challenge my own assumptions and seek understanding with curiosity instead of blame or judgment.
• I demonstrate care for the well-being of my colleagues and fellow community members. I am aware of how my speech and energy may impact others. I communicate clearly, directly, and purposefully in a timely manner.
• I am self-reflective and respond well to the feedback I receive. When I know better, I do better.
• I practice gratitude. I know that any accomplishment is a team effort. I take the extra step to say thank you. Even on my worst days I act with kindness, compassion, and humility.

We are exemplary partners.

Summary: Builds collaborative relationships and ensures work reflects diverse perspectives and the needs of the community.

• When I see opportunities for improvement in the way we do social impact, whether that be within my own work, with a peer, or in the community at large, I speak up and provide that feedback so that we can all do better.
• I engage in collaboration. I actively seek perspectives and input of those that are directly-impacted, listen well, and adapt to ensure that my initiatives reflect diverse needs and interests.
• I step up to fill gaps and meet needs, especially where no one else can, even when it may be inconvenient.
• I lead with a love of Miami and make work enjoyable.

We are in the business of creating and embracing change.

Summary: Seizes opportunities for improvement, embraces change, and models equity, sustainability, and vision in everyday work.

• When I see an opportunity to be more impactful and strategic, I seize it. As a leader, I hold high expectations for what is possible. Together, we are capable of accomplishing extraordinary social progress. We do this work to win.
• I am open to change, new ideas, and experimentation.
• I make the effort to model what this world could be through my everyday actions. This means that I lower barriers to participation (ex. language, disability, food, transportation, childcare), so that everyone feels that they are welcome. In addition, our work holds the environment as sacred, this belief is reflected in the meetings, operations, & initiatives that I host.

As supervisors, we steward the well-being and impact of our team.

Summary: Provides clear direction, fosters collaboration, develops talent, and ensures alignment with organizational goals and values.

• I steward commitment among staff to our organizational values, mission, and strategic goals.
• I am a mentor. I create opportunities for others to learn and grow, provide the necessary support and resources, proactively manage underperformance, and ensure that responsibilities are clearly understood among my team.

FUNCTIONAL COMPETENCIES:

1. Delivers economic justice services and supports community members through coaching using an asset-based, client-centered approach; integrates policy advocacy and community engagement into coaching to advance economic justice and stability.
2. Leads community outreach and education efforts that promote economic stability, healthcare access, and build trust with communities.
3. Supervises program staff and contractors, ensuring program targets and outcomes are met..
4. Maintains accurate client records to ensure service effectiveness; identifies systemic barriers to economic justice and health access, aligning service insights with opportunities to drive policy change.
5. Develops partnerships and collaboration with community, social services, and health care organizations to strengthen service delivery and advocacy.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Ability to lift up to 25 pounds
• Ability to work in a shared-workspace environment
• Stretch and bend to organize and distribute materials for Catalyst Miami activities
• Able to sit at desk for long periods of time and utilize computer for extended periods
• Must be able to work flexible hours to accommodate organization needs, including evening and weekends. Out of town travel may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above describes the general content of and requirements for the performance of this job. It is not an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.