Head of Technical Programme Management

AtFélix, we're building the financial ecosystem for Latin immigrants in the U.Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.

We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. Additionally, Félix was selected as an "Endeavour Entrepreneur" and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission-serving a community that has been underserved for too long. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.

We are looking for a Technical Program Manager to own the execution layer.

This is a high-ownership role for someone energized by operational rigor, data precision, and systematic execution. You'll be the connective tissue between Product, Engineering, and Business Operations, catching issues before they cost us, building processes that scale, and ensuring every new capability we ship lands cleanly.

New Integrations : Own the end-to-end integration, testing, and validation of new payout rails, managing the process from kickoff through launch. Whether scoping features for engineering or communicating with external stakeholders, you do whatever it takes to launch integrations quickly without sacrificing quality.

Rail & Provider Health : Proactively monitor payment rail status, track changes in provider availability and limits, and escalate issues before they reach users.

Disaster Recovery : Lead operational response during outages, coordinating teams, pulling impacted transactions, and driving the network back to steady state.

Post-Launch Monitoring : After each new rail or feature ships, set up monitoring, surface issues to Product, and elevate the quality of our product offerings.

Translate recurring processes into clean SOPs that enable faster incident response and eventual delegation to Operations.

2-4+ years of experience in technical program management, product operations, product management, analytics, fintech, technology, or related experience

• Advanced use of BI tools and strong analytical skills (SQL proficiency is a plus)
• Native or professional fluency in Spanish is required, as you will be deep in the weeds of our core user chat experience. High proficiency in English is required for internal collaboration.
• Emotional Intelligence & Influence: You can lead without formal authority, building relationships and managing stakeholders across diverse departments and cultures.
• Bias for Action: You prefer a "done" project over a "perfect" plan and move with the urgency a hyper-growth startup requires.
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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