EF&I Technician Level 4

Technical Professional

You are a Technical Professional with five or more years of experience looking to build your career with Ledcor Technical Services. You will be responsible for the set up and maintenance of telecommunication services including internet, video services, copper, fiber, inside wire, router installation and rack mounted telco equipment. You will work in customers' businesses and huts providing exceptional customer service and quality work. Join our Ledcor Technical Services team today!

Essential Responsibilities

• Provide high level customer service, ensuring that any escalations or concerns are addressed professionally
• Travel to and from business customer locations in a defined geographic area performing installation and repair of internet, copper and fiber cabling, rack mounted routers, demarcation extensions, etc
• Receive and complete work orders ensuring that routes are efficient, and that service is delivered in a timely manner
• Operate equipment and vehicle in a safe manner, ensuring adherence to Ledcor's safety program
• Interact with customers in a professional and courteous manner to ensure that their work orders are completed as requested
• Troubleshoot technical issues such as install cable runs, swap out cards, install data circuits for internet connections
• Trace and locate appropriate telecommunications links, which could involve working in confined spaces and climbing ladders
• Utilize handheld tools within the customer location
• Utilize a laptop computer and various software applications
• Ensure vehicle, test equipment and tools are maintained in excellent condition
• May perform other related duties as assigned

Qualifications

• Ability to travel up to 100%
• Five or more years of experience in telecommunications, business installation and service for electronics and appliances, security, cabling
• Degree or diploma from a technical college an asset
• Strong MS Office skills in Word & Excel
• A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
• Previous experience working in the field independently and thriving in a fast-paced environment; self-motivated and able to prioritize and organize workloads with little direction
• Ability to manage a physically demanding position which involves sitting, standing, bending, lifting, working at heights and in confined spaces
• Strong communication skills, both written and verbal
• Self-motivated and able to prioritize and organize workloads with little direction
• Must have and maintain a valid state driver's license
• Successful completion of pre-employment drug & alcohol requirements
• Evening and weekend work may be required

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America. Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security