Technical Support Specialist Level 2 (TSS II)

Job Duties

Job ID: 5779669

Application Deadline: until filled

Starting Date: To Be Determined

Position Type: Full-Time

Job Summary: To inspire and prepare all students with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level two technical services that support accessible, equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission.

Description: 

Provide remote and on-site technical support and maintenance for hardware and software in classrooms, offices, and other facilities as needed. Includes installing, diagnosing, repairing, maintaining, and upgrading all computing devices and peripheral classroom hardware and equipment to ensure optimal workstation performance. Collaborate with other Technical Support Specialists, Technical ESP’s, the Repair technicians and other I2T2 personnel to ensure a high level of customer satisfaction.

Responsibilities and tasks include:

Install and service computers, operating software, application software, network setup, projectors, document cameras, amplification systems, printers, other peripherals and classroom hardware.

Provide customer support for standard application software; and building, grade level, or curriculum software as required.

Establish and maintain troubleshooting and quality control procedures.

Collaborate with teammates to ensure all District service levels and commitments are met.

Maintain inventory of computer hardware and software components, monitor licensing requirements.

Remain current in software and hardware upgrades and technology advances.

Support the District IT Service Desk as needed, providing exceptional customer service via oral communications (phone), written communications (email) and strong remote troubleshooting skills, with proper documentation.

Actively participate in department work groups and team troubleshooting initiatives.

Document daily activity in the appropriate work ticket tracking system.

Provide basic to intermediate training on software applications; basic to intermediate training on hardware.

Collaborate with Technology Integration in assessing needs; coordinating and providing training on District hardware and software.

Perform other duties of a like or similar nature as assigned.

Minimum qualifications include:

2 year degree or 5 years of equivalent experience

Minimum of one year of experience as a technical support person in a desktop environment, including hands-on hardware and software troubleshooting

Preferred qualifications include:

Post-secondary degree in computer-related field.

A+ certification.

Microsoft certification.

Apple certification. 

Successful completion of an accredited course of study related to computer science and/or equivalent experience in technical support of software and hardware.

Technology help desk experience

Experience in a K-12 setting

Experience with device and software management

Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)

Skills, Knowledge, Abilities: 

Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency.

High level of comfort and skill in the use of a variety of software packages as well as the hardware on which they operate.

Demonstrate initiative and ability to work with minimal supervision.

Ability to communicate effectively in both oral and written form.

Excellent organizational skills in prioritizing and documenting needs.

Ability to work under pressure.

Flexibility, resilience, and tolerance for ambiguity.

Ability to collaborate effectively

Bargaining Unit: Hourly Technical

Salary Range: Pay Range 104 View salary grid on the respective bargaining unit Memorandum of Understanding (MOU) listed above, accessible via our Employee Contracts page

Work Schedule: 8 hours/day; 5 days/week

Job Type: Full-Time, Year Round

Start Date: July 20, 2026

Osseo Area Schools offers:

Meaningful and impactful work

Opportunities to grow professionally

A variety of benefits

Mentorship programs for teachers and educational support professionals

Summer opportunities

...and more!

Equal Employment Opportunity Statement:

Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer.

Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.

Veteran’s Preference: If you are an eligible veteran, please submit a legible copy of your DD214 with your application.

Accommodation: If you have a disability that requires an accommodation during the selection process, please email Human Resources at View email address on click.appcast.io or call View phone number on click.appcast.io.

Background Check Upon Conditional Offer:

Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.

Minimum Education Required

Minimum qualifications include:

2 year degree or 5 years of equivalent experience

Minimum of one year of experience as a technical support person in a desktop environment, including hands-on hardware and software troubleshooting

Preferred qualifications include:

Post-secondary degree in computer-related field.

A+ certification.

Microsoft certification.

Apple certification.

Successful completion of an accredited course of study related to computer science and/or equivalent experience in technical support of software and hardware.

Technology help desk experience

Experience in a K-12 setting

Experience with device and software management

Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)

Minimum Experience Required

Skills, Knowledge, Abilities:

Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency.

High level of comfort and skill in the use of a variety of software packages as well as the hardware on which they operate.

Demonstrate initiative and ability to work with minimal supervision.

Ability to communicate effectively in both oral and written form.

Excellent organizational skills in prioritizing and documenting needs.

Ability to work under pressure.

Flexibility, resilience, and tolerance for ambiguity.

Ability to collaborate effectively

Shift

First (Day)

Number of Openings

1

Veterans Encouraged to Apply

Yes

Compensation

$20.00 - $34.41 / Hourly

Postal Code

55369

Job Type

Full Time

Place of Work

On-site

Requisition ID

5779669

Job Benefits