Security Officer Dispatch Operator

Job Description

Job Description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Operator in Framingham, MA , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as a Dispatch professional in a busy retail location, where you will support security-related operations through clear communication, incident coordination, and attentive monitoring. This role offers the chance to stay engaged, assist teams across the location, and deliver outstanding customer service while reflecting Allied Universal’s values of agility, reliability, innovation, teamwork, and integrity.

Position Type: Part Time

Pay Rate: $21.50 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to clients, visitors, and/or staff by carrying out site-specific procedures, access-related protocols, and when appropriate, emergency response activities.
• Monitor alarms, cameras, radios, phones, and/or other communication systems to receive reports, document activity, and relay information to on-site personnel in a calm, problem-solving manner.
• Coordinate dispatch support for incidents, service requests, and/or critical situations by prioritizing calls, communicating updates, and helping direct the appropriate response within the location.
• Conduct regular and random patrols around the business and perimeter as needed, noting unusual activity and reporting security-related concerns according to site policies.
• Complete detailed logs, incident reports, and shift documentation, and communicate important information during shift changes to help support consistent operations.

Minimum Requirements:

• CPR and First Aid certification is preferred.
• CPR certification is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• Ability to lift up to 20 lbs is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: