Collections Associate

Collections Associate

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestl USA, we're all working towards the same goal to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity and responsibility to be there for every moment in our consumers' lives. Joining Nestl means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship. Job Summary This position will research unauthorized deduction and unearned cash discount trends/root causes, pursue repayment, as well as identify future mitigation opportunities. Associates will often collaborate with cross-functional teams to achieve department KPI's. Will be required to leverage Power Bi to manage unauthorized deduction portfolios effectively.

Primary Responsibilities

• Submit repayment requests via customer portals and/or emails. Internal and external follow-up discussion may be necessary to secure repayment.
• Perform root cause analysis of unauthorized deductions and unearned cash discounts to maximize repayment/mitigation achievements.
• Review internal processes to manage unauthorized deductions based on customer behavior and other internal and external information.
• Collaborate internally with Credit Management, Customer Facing Supply Chain, Business Service Centers, and Sales as needed to recover unauthorized deductions
• Build and maintain rapport with our external customers while acting as a liaison to internal stakeholders.
• Prepare and assist in the preparation of required reports for management.
• Participate in continuous improvement activities using Nestl Continuous Excellence methodology.
• Identify and pursue any potential automated solutions for current processes and ways of working. Solutions including, but not limited to Power Bi, AI Bots, etc.

Requirements and Minimum Education Level

• Bachelor's degree strongly preferred, ideally in Business, Accounting or Finance, or an equivalent combination of industry skills and role experience.
• Availability/ flexibility to work different shifts based on customer geography/ time zone.
• Must be able to travel approximately 5-10% domestically, as needed
• Experience 1-2 years' experience in credit, accounts receivable, accounting, or finance preferred
• Experience in the CPG industry preferred
• SAP accounts receivable system experience preferred
• Microsoft Power Bi experience preferred

Required Skills

• Excellent written and verbal communication skills
• Excellent aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Ability to work in a fast-paced environment and handle multiple priorities
• Can work independently with minimal supervision
• Work well in a team-based environment, and interact cooperatively with internal and external customers
• Strong result-orientation

Salary: $45,051.30 to $65,083.00 per year Bonus Eligibility: Yes The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range. Nestl offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl home. The Nestl Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on click.appcast.io or please dial 711 and provide this number to the operator: View phone number on click.appcast.io. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at