Director, Family and Women Resources Center

Job Description

Job Description

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary

The Family and Women Resource Director oversees daily operations of the Family Resource Center, Women’s Center, and implements holistic strategy and programming to enable coordinated care for these service populations. The FWRC Director will provide leadership, management oversight, and direction for staff providing direct services to these populations, develop new and/or expand existing community partnerships to augment service delivery, and implement coordinated care with other internal GLIDE programs to ensure families and women entering GLIDE’s ecosystem are appropriately connected to the Family Resource Center or Women’s Center for enhance care coordination. This position is responsible for programmatic contract compliance with government and private funding sources such as performance management, data collection, fiscal reporting and spending, budget management, performance reporting, and audits. The FWRC Director is a member of GLIDE’s leadership team and is expected to work collaborative across programs and operations to share resources, collaborate on shared goals, and devise solutions for inter-departmental challenges for effective program operations and client service delivery.

The FWRC Director must be willing able to periodically work non-traditional hours (early evenings, holidays, weekends).

Essential Duties and Responsibilities:

• Oversee the daily operations of the Family Resource Center and Women’s Center, which includes consistent staff coverage and engagement, program planning and development, maintaining required and necessary certifications and training, meeting contracts/funding deliverables, budget monitoring, data quality assurance, staff supervision, and effective and responsive direct services for the community.
• Develop, maintain, and monitor department and project budgets using internal tools such as Adaptive and Concur to maintain accurate and timely spending and invoicing, and ensure project spenddowns in collaboration with supervising FRC Manager and Finance.
• Collaborate with supervising Senior Director of Family, Women, Children and Youth Services to develop, implement, and evaluate internal referral and care coordination workflow and systems for families and women.
• Lead staff to develop and maintain up-to-date Standards of Operations Policy and Procedures for Family Resource Center and Women’s Center to guide general operations, client interventions, administrative processes, eligibility and process for basic needs and cash-equivalent distributions, gift card/stipend management and reconciliation, etc.
• Develop and implement regular evening and weekend services for families and children with new, incoming resources/funding to expand access to critical services for service populations.
• Facilitate direct client services as needed to meet client needs, including but not limited to group facilitation, workshops, trainings and 1:1 services.
• Oversee and/or directly conduct appropriate quality assurance activities relating to data entry, resource disbursement, contractual requirements, staff productivity, and adherence to internal policies and procedures.
• Develop and nurture community partnerships with external agencies that support, augment, and/or complement GLIDE’s current array of family and women services (e.g. referral systems, coordinated services, satellite service provision).
• Collaborate with Fund Development to prospect new funding opportunities and/or in-kind donation partners, maintain reporting requirements for current funding, and engage in associated fundraising activities such as visits and audits.
• Work collaboratively with a multidisciplinary team
• Ensure programs accurately capture and maintain all data points, statistics and documentation of client demographics and service interventions in case files; and all relevant databases, facilitate program evaluation efforts to determine levels of satisfaction with program activities, levels of knowledge and behavior gain, and identify current and changing needs.
• Lead and/or attend internal meetings such as staff supervision, team meetings, program management meetings; in addition to represent GLIDE in community meetings such as contract monitoring meetings and project meetings; and participate in professional development opportunities.

Qualifications:

• Bachelor’s degree in social work, counseling, public health or related field.
• At least 3+ years’ experience in program management, fiscal management, administration and staff supervision (in a community based social services agency).
• Knowledge of current theories and best practices relating to social work (e.g. harm reduction, stages of change and trauma-informed care). Knowledge of the principles and techniques for supporting individuals and families through challenging situations to achieve stability and/or desired behavioral changes.
• Possess an understanding of the client’s community, social determinants of health, and psycho-social and economic issues that may be impacting client’s condition and outcomes.
• Ability to prioritize tasks, multi-task, meet deadlines, make decisions based on risk analysis, maintain confidentiality
• Exceptional verbal communication skills, including the ability to deal with sensitive, emotionally charged situations with tact and diplomacy; the ability to present on program materials and relevant social issues to a broad range of audiences.
• Proficiency in spelling, grammar and writing is needed.
• Proficiency using MS Office suite, and experience with database management.
• Strong people manager with apparent leadership development skills.
• Strong analytical and project management skills. Ability to evaluate programs and interpret outcomes and make recommendations based on the information/data on hand.
• Exceptional interpersonal and communication skills; adept at building trust across diverse communities.

Leadership Competencies:

• Adaptive Leadership & Resilience: Leads with agility, composure, and resilience during change and uncertainty while maintaining momentum and supporting team stability.
• Strategic Vision & Systems Thinking: Sees the broader organizational picture, connects cross-functional work, and plans proactively to advance shared goals and long-term success.
• Operational Excellence & Accountability: E nsures strong execution, stewardship, and follow-through while taking ownership of outcomes and maintaining operational effectiveness.
• Emotional Intelligence & Interpersonal Dynamics: Builds trust and psychological safety through self-awareness, empathy, communication, and curiosity.
• Talent Development & Collaboration: Invests in people and fosters collaboration across teams to strengthen organizational effectiveness and shared leadership

This is a full-time (40 hours/week) exempt role

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.