Front Desk Manager

Benefits:

401(k)

401(k) matching

Employee discounts

Free uniforms

Opportunity for advancement

About the Role:

EVEN Hotel by IHG in Norwalk, CT is looking for a passionate and polished Front Desk Manager to lead our guest experience team. This is your opportunity to be the face of a wellness-focused hotel brand that puts both guests and employees first. If you thrive in a fast-paced hospitality environment and love creating memorable first impressions, we want to hear from you!

Responsibilities:

Oversee daily front desk operations including check-in, check-out, and guest services

Lead, train, and schedule front desk staff to ensure exceptional guest satisfaction

Handle guest inquiries, complaints, and special requests with professionalism and efficiency

Manage room inventory, reservations, and rate management in coordination with the revenue team

Ensure compliance with IHG brand standards and hotel policies and procedures

Collaborate with housekeeping, maintenance, and F&B departments to ensure seamless operations

Monitor and respond to online guest reviews and feedback platforms

Requirements:

2+ years of front desk or guest services experience in a hotel environment

Prior supervisory or management experience in hospitality preferred

Proficiency with property management systems (PMS); IHG or Opera experience a plus

Strong communication, leadership, and problem-solving skills

Ability to work flexible shifts including evenings, weekends, and holidays

Guest-first mindset with a warm, professional demeanor

High school diploma or equivalent required; hospitality degree a plus

About Us:

EVEN Hotel Norwalk is part of IHG's innovative wellness-focused brand, designed to help guests maintain their healthy routines while traveling. Our team is passionate about delivering a balanced, energizing experience that keeps guests coming back. We pride ourselves on a supportive work culture where employees are empowered to grow and make a real impact every day.