Night Auditor

Hotel Front Desk Associate/Night AuditorWelcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto "We'll Take It from Here". Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.Job SummaryWe are seeking a motivated front desk associate/night auditor with a positive attitude. One who is responsible for providing exceptional guest service and ensuring smooth operations at the front desk. This position serves as the face of the hotel and are responsible for creating a positive first impression for guests. The front desk associate/night auditor handles guest check-ins and check-outs, manages reservations, addresses guest inquiries, and provides general information about the hotel and its amenities.Core Job Responsibilities & DutiesGreet guests immediately with a warm, friendly, and sincere acknowledgementMust follow company dress code and always be presentableProvide customer service to guests by verifying their reservation details, checking-in guest into assigned room, providing them with rooms keys and ensuring proper payment and billing information is collectedProvide information about hotel facilities, services, activities, amenities, local attractions, and any other relevant informationHandle incoming reservations through phone calls, emails, or online booking systemsAssist guests in making new reservations, modifying existing ones, or cancelling bookingsAddress guest inquiries, concerns, and special requests promptly and courteouslyAssist guests with luggage, transportation arrangements, and other requestsMaintain accurate guest records, including personal information and payment detailsUpdate and maintain the front desk logbook, shift reports, and other relevant documents or communication platforms used by the hotelHandle cash transactions and maintain a balanced cash drawerAbility to learn and use online systemsCommunicate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction or to resolve issues promptlyCommunicate effectively with team members to ensure a seamless operationFollow hotel procedures for guest safety, including verifying identification, monitoring guest access, and maintaining a secure and clean front desk areaHandle emergencies and report incidents to the appropriate authoritiesEnsure all areas around front desk area are clean and presentable for guest's first impressionQualification Standards & Company RequirementsExcellent communication skills and interpersonal skills requiredStrong problem-solving abilities and the ability to handle guest complaintsAbility to work efficiently and independently in a fast-paced environmentPrevious experience in customer service or hotel industry preferredHigh school diploma or equivalent; additional education in hospitality or related field is a plus*Please note that specific job requirements and responsibilities may vary depending on the company's policies, size, and other factors*