Director of Slot Operations

Slot Department Manager

Under the direction of the VP of Gaming Operations, the incumbent is responsible for the successful operation of The Golden Nugget Hotel & Casino's Slot Department, including department profitability, guest satisfaction, employee engagement, safety and compliance.

Benefits:

• Extensive and well-rounded training program
• Continued career development and growth opportunities
• Generous employee discounts on dining, retail, amusements, and hotels
• Multiple health benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k)
• Paid time off

Responsibilities:

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Work with the GM of Gaming Operations to develop, implement and measure the department's strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc.
• Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectives.
• Ensure department activities reflect the Golden Nugget's policies and procedures and are in compliance with the National Indian Gaming Commission (NIGC) and Federal regulatory requirements.
• Monitor existing internal controls for efficiently and effectiveness and maintain the integrity of all Slot Department activity.
• Develop and implement golden Nugget Hotel & Casino's Slot Department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Golden Nugget's policies including business ethics guidelines.
• Analyze physical layouts of slot machines, recommend appropriate changes to enhance utilization, staffing and floor space; plan and implement slot conversions and modifications; create and maintain preventive maintenance and repair processes to ensure slot machines are in good working order and down times are minimized.
• Analyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordingly.
• Initiate new marketing strategies and concepts for Slot Department.
• Maintain the utmost integrity and confidentiality of all golden Nugget Gaming trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etc.
• Promote the highest caliber of guest service; develop professional relationships with guests to encourage continued/increased patronage.
• Arrange and attend on and off-site player events.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Participate in special projects as assigned.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employee, department and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.

Qualifications:

• Bachelor's degree in a related field or an equivalent combination of education and/or experience.
• Fifteen (15) or more years of slot experience including experience in an organization with 2,000+ units; technical and operational experience required.
• Experience with Slot Systems required – SDS, SMS or CMS – and ability to do queries and use performance reports to analyze data for slot product performance and department productivity.
• Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook.
• Demonstrated ability to develop department policies, procedures and guidelines related to profitability, operational effectiveness and efficiency, staffing and service.
• Demonstrated ability to develop a successful team including a qualified successor to his/her role.
• Demonstrated relationship-building with players.
• EOE Tipped Position This position does not earn tips