Regional Facilities Manager

Regional Facilities Manager

The Regional Facilities Manager is responsible for the planning and operational management of all physical sites supporting the company's call center operations. This role ensures facilities are safe, efficient, scalable, and designed to enable high-performance customer service delivery across all locations. The Manager will oversee maintenance, space planning, vendor management, capital projects, and workplace experience initiatives.

Required:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field (or equivalent experience).
• 5-8+ years of progressive facilities management experience, including multi-site responsibility.
• Experience supporting high-density environments such as call centers, operations centers, or large office sites.
• Strong knowledge of building systems, safety regulations, and facility operations.

Preferred:

• Experience in customer service or BPO/call center environments.
• Certifications such as CFM (Certified Facility Manager), FMP, or LEED.
• Experience managing geographically distributed facilities.

Work Environment:

• Multi-site responsibility, including regular travel to call center locations.
• Fast-paced, 24/7 operational environment where uptime and reliability are critical.
• May require availability outside standard business hours for emergencies or major projects.
• 70-100% travel in the United States.
• Locations: San Antonio, Corpus Christi, El Paso, Tucson, Tulsa or Miami Lakes.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Career development through Alorica Academy's open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program
• A collaborative, inclusive culture where innovation happens

Our Values:

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!