Customer Service Specialist

Customer Service Representative

Our client is seeking a warm, organized, and fast-paced Customer Service Representative to join their Monsey office. This role is perfect for someone who loves helping people, keeps calm under pressure, and can juggle multiple tasks without dropping the ball.

Responsibilities

• Client Support — Handle incoming calls, emails, and messages with professionalism and care
• Issue Resolution — Troubleshoot customer concerns and ensure timely follow-up
• Order Processing — Enter orders, update accounts, and maintain accurate records
• Scheduling — Coordinate appointments, deliveries, or service requests
• Team Collaboration — Work closely with internal departments to resolve customer needs
• Documentation — Maintain organized logs, notes, and customer files
• Quality Assurance — Ensure every customer interaction meets company standards

Qualifications

• Communication Skills — Clear, friendly, and professional
• Organization — Able to manage multiple tasks in a busy environment
• Tech Proficiency — Comfortable with CRM systems, email, and Microsoft Office
• Problem-Solving — Quick thinker with a calm, solution-focused approach
• Customer Focus — Genuine desire to help people and improve their experience
• Prior customer service experience preferred but not required

What This Role Offers

• Stable, full-time position in a growing Monsey company
• Supportive team environment
• Opportunity to build long-term customer relationships
• Clear growth potential for motivated individuals