Patient Access Representative I

Summary
Be the welcoming face of our hospital and help create an exceptional patient experience from the moment patients arrive. As a Patient Access Representative, you'll guide patients through registration, scheduling, insurance verification, and check-in/check-out while providing outstanding customer service and ensuring accurate information for a seamless healthcare experience.
Does this position require Patient Care?
No
Essential Functions
Welcome patients, families, and visitors with professionalism, compassion, and exceptional customer service.
Register patients by collecting, verifying, and updating demographic, insurance, and personal information in hospital systems.
Schedule appointments, confirm patient information, and assist with registration and discharge processes.
Verify insurance eligibility, obtain pre-authorizations when required, and explain insurance, billing, and hospital policies.
Collect co-pays and other patient payments while accurately processing transactions and issuing receipts.
Answer patient questions and resolve routine concerns with empathy and professionalism.
Collaborate with clinical and administrative teams to ensure a smooth and efficient patient experience.
Escalate complex patient concerns or registration issues to senior staff or management when appropriate.
Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies.
Support efficient daily operations by accurately documenting information and completing administrative tasks in a timely manner.


Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
admitting, scheduling, registration, or insurance verification experience 1-2 years preferred
Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures preferred.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.


Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.