Technical Support Specialist

Express Employment is seeking a technical support specialist for a heavy equipment company. Job duties include: Provide first-level IT service desk support via email, IM, chat, over the phone, and in person Prioritize customer satisfaction in all communications, providing fundamental end-user training Evaluate and resolve end user computer, mobile, and connectivity issues Install and maintain computer hardware, software, and peripherals in a network environment Utilize asset management systems to track inventory and technical issues Assist in researching, testing, and implementing new technologies, processes, and procedures Perform user administration tasks, including provisioning/de-provisioning and permission assignments Imaging and delivery of new workstations to employees Issue resolutions by working with external technology vendors and providers Create and maintain system documentation with attention to detail Collaborate with Infrastructure and Cybersecurity personnel to assist in problem resolution where necessary Skills: Excellent problem solving and analytical skills Ability to break down technological processes and deliver clear, step-by-step instructions Patient, friendly demeanor with a great aptitude for listening Excellent customer service and telephone skills Good written and verbal communications skills Knowledge of Windows computer systems and troubleshooting procedures Knowledge of fundamental networking principles Passion for technology, problem solving, and team-oriented work Strong organizational and prioritization skills Ability to perform off-hours support and maintenance, which may include nights, weekends, and holidays with short notice Education & Experience: Associates degree in Networking, Information Technology, or related field CompTIA or Microsoft MTA Certifications preferred Other Details: Position is temp to hire Schedule is Monday-Friday, 8am-5pm Pay rate is $20/hr. Express Employment is an Equal Opportunity Employer offering benefits from the first day of employment, including medical, vision, dental, life insurance, 401(k), referral bonuses, and direct deposit. #J-18808-Ljbffr Express Employment Professionals - Cincinnati East