Director of Front Office
$80k - $85kGecko Hospitality
Job Description
Job Description
Director of Front Office
Luxury Hotel | Nashville, TN
Salary: $80,000–$85,000
A luxury hotel in Nashville is seeking a polished and people-first Director of Front Office to lead the guest arrival and departure experience with warmth, precision, and calm confidence.
This role is ideal for a front office leader who knows how to balance elevated service, operational flow, team development, and financial accountability. The Director of Front Office will oversee front desk operations, support service recovery, mentor the team, and partner closely with Rooms leadership and other departments to create a seamless guest experience.
What You’ll Do
Lead, coach, and develop the front office team
Oversee check-in, check-out, guest requests, and service recovery
Drive service standards, guest satisfaction, and operational efficiency
Manage schedules, workflows, resources, and front office performance
Partner cross-functionally to support a cohesive luxury guest journey
Maintain a warm, professional, and service-focused culture
What We’re Looking For
5+ years of front office management experience
Forbes standards experience, from a Forbes Four or Five Star hotel
Strong PMS, front desk operations, guest service, and team leadership experience
Ability to communicate clearly, solve problems quickly, and lead by example
A polished, hands-on leader who genuinely enjoys caring for guests and teams
Benefits
Medical, dental, and vision
401(k) with company match
PTO
Free onsite parking, subject to availability
Free team member meals
Hotel and property discounts
This is a wonderful opportunity for a thoughtful rooms leader who takes pride in service excellence, team culture, and creating memorable first and last impressions.
Vacancy posted 25 days ago
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