Branch Banking Client Consultant I-PT

Branch Banking Client Consultant I-PT

Location: Staten Island, NY 10314

Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals.

Job Responsibilities

• Support team efforts to achieve growth targets in financial performance and primary client acquisition.
• Provide positive client experience by assisting with account questions, problems and complaints and through research and communication resolve in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals.
• Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.

Additional responsibilities include performing special projects, adhering to regulatory and compliance policies, and maintaining compliance with applicable federal, state, and local laws and regulations.

Job Requirements

Required Qualifications:

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• 0 – 3 years of customer service and sales experience

Preferred Qualifications:

• Experience in financial services industry.

Job Competencies:

• Action-oriented, business acumen, approachability, problem solving, priority management, relationship building, client experience, work culture

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Pay Range: $17.00 - $22.55