Donor Services Assistant

Donor Services Assistant Job Summary PBS Utah, KUER 90.1 and Avanza 88.3 are seeking a full time,40-hour per week Donor Services Assistant to join our team. This benefitted position will serve as a primary point of contact for all station donors, viewers, and listeners and the primary employee responsible for fulfilling donor thank you gifts. The position responsibilities include, but are not limited to, providing excellent customer service to audience members inquiring about programming and donors with questions about their membership, processing donations, providing technical support for PBS Utah Passport streaming service, station apps, and other methods of program distribution, utilizing databases to access and update member accounts, entering donations and pulling reports. Assist in promptly responding to phone calls, emails and incoming and outgoing postal mailings to members. Package and ship both physical and digital thank you gifts for station donors and communicate with donors about any potential thank you gift issues or delays. Assist with organization and management of in-house merchandise and shipping supplies. May assist with additional fundraising activities. PBS Utah, KUER and Avanza 88.3 share a commitment to make all Utah communities feel appreciated and connected. This commitment is foundational to our public service missions. Going back to the language of the Public Broadcasting Act of 1967, "It is in the public interest to encourage the development of programming that involves creative risks and that addresses the needs of unserved and underserved audiences." That means reaching everyone in the state is central to our success and the trust we have with Utahns. Our ideal candidate works as a trusted team member, interfacing with the communities we serve in an engaging and positive manner. Options for occasional hybrid/remote work are possible with this position. Responsibilities Provide excellent customer service to station's audience and members via phone calls, email, direct mail and in-person communications Work closely with station staff to answer inquiries about programming and troubleshoot reception and/or technical issues Work with new software, Excel, Word and Google docs. Provide support and assistance to the PBS Utah Donor Services office by processing, and updating member donations and records Work closely with the Utah Public Media development team to handle other responsibilities within the Donor Services department May be asked to help participate to staff in-person events for the station. Be knowledgeable about all three stations programs and schedule Be prompt and consistent with attendance, punctuality, and assignment completion Follow all University of Utah charitable guidelines to ensure proper handling of donors, data integrity, and PCI Compliance This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required: Nearly Continuously: Office environment Physical Requirements and Level of Frequency that may be required: Nearly Continuously: Sitting, hearing, listening, talking Often: Repetitive hand motion (such as typing), walking Seldom: Bending, reaching overhead Minimum Qualifications Associate's degree in a related field, or equivalency (one year of education can be substituted for two years of related work experience), plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required. Bachelor's degree in a related field may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Department Specific Qualifications Word processing, data entry, and/or customer service experience. Experience with Microsoft Office applications such as Word and Excel. Experience with Google Suite. Efficient typing skills and speed (45+ WPM). High level of professional courtesy and communication skills Ability to use time and resources effectively and efficiently. Must be able to work under pressure and meet deadlines. Lifting up to 30Ibs, carting up to 200 lbs. Applicants must demonstrate the potential ability to perform the essential functions of the Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferences Excellent verbal and written communication skills. Spanish or other second language preferred. Professional experience related to database management and customer service Non-profit experience preferred. Requisition Number: PRN46355B Full Time or Part Time? Full Time Work Schedule Summary: Monday-Friday 9:00 am-5:00 pm. Department: 00334 - PBS Utah Location: Campus Pay Rate Range: $17 - $18.50 Close Date: 12/30/2026 Open Until Filled: #J-18808-Ljbffr