Health Information Specialists 1

Associate – Medical Record Requests (Entry Level) is responsible for processing all releases of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The Associate safeguards and protects patient privacy by ensuring only authorized individuals have access to medical information, and all releases comply with request, authorization, company policy and HIPAA regulations. Position Highlights Onsite position in Safety Harbor, FL Full-time, Mo‑Fri 8:00 am‑4:30 pm Front desk processing of medical records requests – customer service Full benefits: PTO, Health, Vision, Dental, 401(k) savings plan, and tuition assistance Tremendous growth opportunities locally and nationwide What We’re Looking For Strong customer service and clerical skills Proficient in Microsoft Office (Word and Excel) Comfortable working in a high‑volume production environment Medical office experience preferred Willingness to learn and grow within Datavant You Will Receive and process requests for patient health information in accordance with company and facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of company and facility software. Adhere to the company’s and customer facilities code of conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as needed. Consistently apply medical privacy regulations to guard against unauthorized disclosure. Manage patient health records and safeguard them in compliance with HIPAA standards. Prepare new patient charts, gathering documents and information from paper sources and/or electronic health records. Ensure medical records are assembled in standard order and are accurate and complete. Create digital images of paperwork to be stored in the electronic medical record. Respond to requests for patient records, both within the facility and by external sources, retrieving and transmitting them appropriately. Answer inbound and outbound calls. Assist with patient walk‑ins. Handle administrative duties such as faxes, opening mail, and data entry. Meet productivity expectations as outlined at the specific site. Schedules pick‑ups. Perform other duties as assigned. What You Will Bring to the Table High School Diploma or GED. Ability to commute between locations as needed. Willingness to work overtime during peak seasons when required. Basic computer proficiency. Comfortable with phones, fax machines, printers, and other general office equipment. Professional verbal and written communication skills in English. Detail and quality oriented regarding accurate and compliant medical record information. Strong data entry skills. Ability to work with minimum supervision, responding to changing priorities. Ability to organize and manage multiple tasks. Ability to respond to requests in a fast‑paced environment. Bonus Points If Experience in a healthcare environment. Previous production/metric‑based work experience. In‑person customer service experience. Ability to build relationships with on‑site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Equal Employment Opportunity Statement Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. This job is not eligible for employment sponsorship. Datavant does not discriminate against employees or applicants who inquire about, discuss, or disclose their own pay. #J-18808-Ljbffr Datavant