Regional Field Support Agent

Field Support Specialist

The Field Support specialist role is a customer-facing role responsible for providing technical support, troubleshooting EPOS system issues, and ensuring seamless operation for restaurant and takeaway partners. Providing account management support, new client hardware installations and software configuration, along with new client training. 'Drop in' support and reactive support regarding escalated technical issues. Requirements include liaising with customers to troubleshoot and diagnose issues remotely, answering calls out of hours on a rota basis, applying fixes and performing maintenance tasks on customer EPOS systems, training external or internal users of all levels to use our software and systems, providing IT technical support and assistance to group employees, selling merchandise and other products to existing clients, excellent communication and customer-facing skills, self-motivated, able to use own initiative and confidence to question, effective team worker and able to deal and work with people of all levels, proactive with good problem-solving skills, excellent organization and time management skills to meet set targets and deadlines, working collaboratively with internal technical and project teams to solve customer issues. Benefits include a competitive salary + car allowance + fuel allowance, 33 days annual leave (inclusive of Bank Holidays), holiday exchange - buy up to 5 days holiday each year, 401k contributions, health contributions.