Clinical Support Specialist - Northeast Region

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention – millions of Americans are physically dependent on Opioids, yet only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care through an online platform that enables highly qualified clinicians to reach patients broadly and efficiently. Clinical Support Specialist (Northeast Region) has a central role in communicating with patients via phone, chat, or email to provide timely assistance on issues that could arise in a patient’s care journey, from appointment scheduling and locating pharmacies to technology support. This role is a key collaborator with our medical and behavioral health clinicians. Location: Remote Schedule Options: Full time (40 hrs) Wednesday‑Friday 10:45 AM‑7:15 PM EST / Saturday‑Sunday 9:30 AM‑6 PM EST Training Schedule (First 6 weeks): Monday‑Friday 10:00 am‑6:30 pm EST Target Pay: $20.75 per hour – Compensation will be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and market data. Benefits 3 Weeks PTO + 8.5 days sick time + 10 paid holidays 100% Employer Paid Medical, Dental, and Vision Insurance Employer Paid STD & LTD 401k $50 monthly Remote Work Stipend What You’ll Do Serve as key point-of-contact for patients throughout their treatment and recovery process. Deliver world‑class patient experience via phone, chat, or email, embodying the Bicycle Health AAA experience with timely response and resolution of administrative, medication, or service management issues. Adhere to defined workflows to ensure patients and clinicians receive consistent, high‑quality support, keeping clean documentation of care resolution. Participate in a productive, tech‑enabled, team‑oriented culture that seeks to create a best‑in‑class care experience for patients through the Bicycle Health app. Master our technology suite—including the Bicycle Health app, G‑suite, Zoom, FreshWorks, Athena, among others—to efficiently triage and resolve administrative and logistical tasks that support patient care. Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support. All other duties as assigned. What You’ll Need 1–2 years related experience. Medical experience required (e.g., Medical Assistant, Pharmacy Tech). Bilingual Spanish preferable, but not required. Prior experience in a high‑volume, innovative contact center or care delivery environment (e.g., 80+ dials per day). Self‑starter with high attention to detail and exceptional written & verbal communication skills via phone, chat, and email. Commitment to customer empathy and passion to achieve goals, with adaptability to think outside the box to address potential roadblocks and issues. Collaborative, data‑driven team player with openness to receive and provide constructive feedback focused on continuous improvement. Comfort with computer technology, especially typing, maximizing available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites). Consistent access to a private work environment with high‑speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. This is a full‑time (40 hrs per week) remote position. Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: All official communication from our recruiting team will come from an @bicyclehealth.com email address. We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. We will never request your Social Security number or banking information before an offer of employment is made. We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to View email address on click.appcast.io . About Bicycle Health Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard‑of‑care in‑person treatment nationally. Our mission is to increase access to high‑quality, affordable, convenient, and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law. #J-18808-Ljbffr