Patrol Service Aide - Police

Salary: $23.21 Hourly
Location : Police Bureau - Lancaster, PA, PA
Job Type: Full-time
Job Number: 6336
Department: Police
Division: Police Patrol
Opening Date: 05/08/2026
Closing Date: 7/10/2026 11:59 PM Eastern
FLSA: Non-Exempt
Bargaining Unit: 6000


Explore a rewarding career with the City of Lancaster, Pennsylvania! Spanning just 7 square miles in south Central Pennsylvania, the City of Lancaster is home to nearly 60,000 diverse residents. The City oversees a range of public services including fire and police, health, housing, parks, streets, as well as water and wastewater for upwards of 120,000 customers in the surrounding region. This work is powered by nearly 600 employees who are committed to the core values of quality, teamwork, integrity, and respect.


Mayor Arroyo's Strategic Priorities

• An Economy That Works - Driving equitable growth, empowering small businesses, and creating opportunities that strengthen our community.
• Government That Delivers - Leading with integrity, accountability, and action to meet the needs of every resident and build trust in our city's future.
• A City Built for Everyone - Ensuring safe streets, quality housing, and a community where every person has the tools they need to succeed.

Our Core Values: Quality. Teamwork. Integrity. Respect.

Primary Functions and Job Details
Enforces parking violations and performs other patrol services support tasks as assigned.

Examples Of Essential Duties

• Follows safe practices in the performance of duties.
• Enforces parking regulations.
• Answers calls of service related to parking complaints.
• Remains in constant radio contact with the Police Bureau to report any unsafe or unlawful situations.
• Maintains assigned equipment in clean and operable condition.
• Delivers correspondence to various offices within the City, as assigned.
• Regulates, directs, and controls vehicular and pedestrian traffic when assigned.
• Provides traffic control at various parades and special City functions, requiring traffic control or crowd control, as assigned.
• Regulates and controls traffic at a school street crossing point, providing protection to children crossing the street, when substituting for a School Crossing Guard.
• Initiates 48-hour checks for Abandoned Vehicles and complete and forward appropriate paperwork.
• Maintains records according to established procedures.
• Communicates clearly with customers and staff.
• Responds to questions and concerns from the general public.
• Deals tactfully and courteously with the public and maintains composure in difficult and/or stressful situations.
• Performs tasks as directed by OIC of Patrol Services.

Typical Qualifications
Education, Training and Experience

• Graduation from High School or completion of GED is required.

Licenses and Certificates

• Possession of a valid Pennsylvania State Driver's License is required.
• Ability to become first aid certified within one (1) year in position is required as well as the ability to utilize these skills in an emergency situation.

Environmental Conditions

• Exposed to inclement weather and extreme temperature, including long periods of standing outdoors.
• Works outdoors and indoors with, or without, heat and/or air conditioning.
• Exposure to noise and pollution.

Safety Equipment Used or Needed

• None

Knowledge, Skills and Abilities

• Knowledge of safe practices related to enforcement of parking violations.
• Knowledge of City streets is required.
• Ability to comprehend the use of a hand held computer device is required.
• Ability to operate a vehicle on private and public streets is required.
• Ability to perform basic computer tasks is required.
• Ability to interpret, verify, and accurately enter data into an electronic/computerized device is required.
• Ability to provide information, in a courteous, friendly, yet firm manner when dealing with the public is required.
• Ability to maintain composure in difficult situations is required.
• Ability to keep neat and accurate records is required.
• Positive interpersonal skills are required.
• Proven ability to respond quickly and effectively to emergency situations is required.
• Proven ability to follow directions and complete assignments is required.
• Proven ability to read, write, speak and comprehend English is required.
• Proven ability to work as part of a team and to collaborate successfully with others is required.
• Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.
• Proven ability to exhibit customer-centered behaviors and to focus on customer needs is required.
• Proven ability to commit to excellence in service and to continuous improvement is required.

Comments

• Satisfactory passing of drug screening, background investigation, polygraph, and all requirements of the Criminal History Records Act, Chapter 91 of the Pennsylvania Crimes Code is required.
• Works around motorized or moving equipment and machinery.
• This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.
• Knowledge, skills and/or abilities assessment tests may be conducted as part of the position screening process.

Applicants must possess valid employment authorization to work in the United States. Applicants must have the ability to work on-site at City of Lancaster, Pennsylvania locations.

Employment Policy
It is the policy of the City of Lancaster to provide fair and equal employment opportunities to all applicants for employment. Applicants are recruited, selected and hired on the basis of individual merit and ability and without discrimination because of race, color, religion, sex, gender, sexual orientation, age, handicap, disability, veteran status or national origin.

Accommodations Statement for Job Applications
The City of Lancaster is an equal opportunity employer. We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to participate in the application or interview process, please contact View email address on click.appcast.io to request a needed accommodation.
The City of Lancaster, PA provides a comprehensive benefits package for all benefits-eligible positions. Available benefits include Medical (PPO and HDHP/HSA options), Dental, Vision, Life Insurance, Flexible Spending Accounts, Critical Illness and Accident Insurance, Pension plans, and 457 Deferred Compensation. Employees also receive Sick, Vacation, and Personal Leave, as well as 13 paid holidays for non-essential positions. Essential positions receive bonus days in lieu of holidays.