Assistant General Manager

Work Here...Eat Here...For Free!

Thinking the fast-food industry isn't for you. We may surprise you! We at W&M Restaurants are committed to providing a fun and inclusive working environment for all! We offer a competitive wage along with our great benefits which include:

• Free Meals!
• Flexible schedules!
• Free uniform T-shirts!
• Promotional opportunities!
• (We are fast tracking those identified with leadership qualities and experience into higher paying roles within the first 3-6 months)
• Potential for raises!

Many CEOs talk about commitment to community our Owner, let's his actions speak for him. He supports the stores' local communities and schools through numerous charitable donations.

Pay Range: $18.00 - $20.00 per hour Bonus potential based on metrics

Role: Support the Restaurant General Manager (RGM) in the running of a great restaurant in a self-sufficient manner. Take responsibility and responsibility to solve problems; and provide guidance to others to ensure company standards are met.

Essential Functions and Responsibilities:

• Assist with recruitment, hiring and conducting new hire orientation
• Assist RGM with creating and managing training plans for each team member
• Ensure online and on-the-job training programs are completed by each team member in a timely manner
• Schedule and deploy the team to promote development while meeting all business needs
• Resolve employee conflicts and promote a positive culture within restaurants
• Ensure team members are following food safety, quality and accuracy for orders
• Ensure it is a comfortable working environment for everyone
• Provide feedback to RGM on team members' performance

Customer Satisfaction:

• Deliver superior service and maximize customer satisfaction
• Resolve customer complaints quickly while maintaining positive customer relations
• Assist RGM with promoting the brand in the local community through word-of-mouth and restaurant events

Develop the Business:

• Assist RGM with meeting restaurant budget and financial plans
• Assist with inventory and product orders according to the budget
• Ensure compliance with sanitation and safety regulations
• Perform other duties as assigned

Job Requirements and Essential Functions:

• High School Diploma or GED, College degree or equivalent industry experience preferred
• 1-3 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility
• Basic Microsoft Office skills preferred
• Must have reliable transportation to complete banking and business requirements
• Basic business math and accounting skills required
• Strong analytical/decision-making skills
• Able to stock shelves and coolers.
• Able to occasionally lift to 50 lbs.
• Able to complete cleaning tasks that include stooping, pushing/pull up to 20 lbs.
• Able to tolerate standing, walking, and stooping during 80% of shift time.