Experienced Travel Consultant

Overview Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You’ll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise in Sabre or Amadeus Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation. We are looking for candidates that are willing to be flexible with their schedules. We are looking for afternoon, evening, overnight and weekend shifts. Location United States Salary and Benefits The US national base salary range for this position is from $39,200.00 to $72,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range is eligible for a discretionary annual bonus based on individual and/or company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits at a Glance document. Benefits at a glance include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. The TeamGBT Experience Flexible benefits tailored to each country and start the day you do. Travel perks with deals from major travel providers on flights, hotels, cruises, and car rentals. Develop the skills you want with access to over 20,000 courses on our learning platform, leadership courses, and internal job openings. We strive to champion inclusion in every aspect of our business and provide opportunities to connect with colleagues through inclusion groups to discuss challenges and drive awareness and action. And much more. All applicants will receive equal consideration for employment without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other class or characteristic protected by law. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if you don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for. Learn more about our careers and opportunities within Amex GBT. #J-18808-Ljbffr American Express Global Business Travel