Logistics Coordinator

Logistics CoordinatorOur client is looking for a passionate, top-performing Logistics Coordinator for their facility in Louisville! Full time opportunity Hybrid Schedule-3 days a week Why join us? Top Global Startup - Join a dynamic biotech company generating $48M in revenue with labs spanning the globe (Singapore, Germany, Bay Area, East Coast, Louisville, San Diego) and expanding weekly toward becoming the leading global sequencing-as-a-service provider Career Acceleration Opportunity - Work alongside top-tier professionals in a high-growth environment where everyone is driving meaningful company changes and pushing boundaries Collaborative & Supportive Culture - Be part of a logistics team deeply integrated into our culture, with extensive collaboration, shared problem-solving, and no one working in isolation Extensive room for special projects, professional development, and potential to work with European markets to broaden your expertise in international operations Constantly evolving logistics complexity with no routine days, Flexible work arrangements and holiday policies The Role Our client is seeking a Logistics Coordinator to oversee and optimize the movement of DNA samples from customers to our labs across the Eastern Coast of the United States. In this role, you will be based out of our Louisville, Kentucky lab, and you will take ownership of regional logistics strategy—scaling and optimizing our dropbox network, proactively resolving high-priority shipping challenges, and leading relationships with some of our most important partner couriers. You will have a key role in negotiating rates, refining operational processes, and driving efficiency across the supply chain. This is an opportunity for an experienced last mile logistics professional to have a direct and measurable impact on the speed, reliability, and scalability of operations that power next-generation DNA sequencing. Job Duties: Assist in the implementation, maintenance, and scheduling of dropboxes at biotech hubs, universities, and research centers globally. Expand our network of dropboxes Work with new customers who have requested local DNA sample pickup to provide them with a dropbox and activate it. Work with customer and facility contacts to gather necessary details and access permissions for dropboxes (dropbox pickup schedule, building hours, access cards, security protocols, etc.). Collaborate with the revenue team to design and execute regional strategies for expanding and optimizing dropbox and courier networks Track shipments and resolve delivery issues Use internal tracking systems to monitor UPS shipments, and proactively address any delays, contacting couriers and/or dropbox contacts when needed Monitor the logistics support inbox and respond promptly to customer inquiries about shipping issues, missed pickups, and general logistics questions. Serve as a liaison between customers, labs, couriers, and internal teams to ensure smooth operations. Communicate with customers regarding delays, missed pickups, and shipping concerns. Drive supply chain and operational efficiency Harness logistics data to fine-tune our network for maximum speed and efficiency. Develop and implement data-driven pricing models to strengthen leverage in courier negotiations and optimize long-term cost structures. Drive supply chain continuity by proactively managing inventory levels and ensuring dropboxes and materials are optimally distributed across key locations. Work with the design team to contribute to dropbox redesign and distribution projects Contribute to process improvements in shipping, receiving, and sample management. Requirements 3+ years of experience in a logistics role with a focus on problem-solving and process improvement 2+ years of experience in logistics, supply chain management, or operations coordination (a plus if in a biotech, life sciences, or technology environment) Experience improving logistics systems/processes for efficiency. Experience in consumer-to-business shipping with overnight delivery timeframes. Bachelor's degree in supply chain management, logistics, business administration, or related field (not totally necessary) Experience with logistics software or inventory management systems (e.g., SAP, Oracle, or similar) Familiarity with international shipping regulations and compliance (IATA certified is a plus) Knowledge of DNA sequencing technologies or related fields in life sciences or biotechnology Specific understanding of how to deal with cold chain logistics, biohazard materials, etc. Demonstrated interest in logistics and working on large scale problems Someone who is a natural problem solver and can work independently to take charge of new projects Wants to be in a fast-paced environment where they will learn and have a ton of impact. Ability to work a 4 AM or 5 AM shift in Louisville, KY