Principal Associate, Chief of Staff - Global Payments Network

Overview Principal Associate, Chief of Staff - Global Payments Network

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Principal Associate Project Manager on the Integration program team, you will drive operational excellence by delivering impactful solutions for associates and customers while supporting strategic cross-functional projects that deliver direct organizational value. This role involves navigating ambiguity by taking high-level, complex questions and independently structuring actionable plans to solve them.

You will act as a key thought partner to team leadership and stakeholders, leveraging data-backed decisioning to influence outcomes, manage competing priorities, and enable efficient team operations. We are seeking an adaptable, analytical project leader capable of turning abstract problems into structured execution while building strong cross-functional alignment. Excellent communication skills are essential.

General Responsibilities:

• Operational Excellence & Associate/Customer Solutions: Manage key operational workflows and leadership forums to ensure seamless execution. Build well-managed, sustainable, and scalable solutions that address friction points for associates and drive better outcomes for customers.

• Strategic Problem Solving & Project Delivery: Structure ambiguous "white space" problems by taking high-level questions and independently executing plans to answer them. Drive work forward autonomously, establishing and socializing timelines and workback schedules to set clear expectations with stakeholders. Push thinking beyond initial problems toward second-order insights to create repeatable solutions that solve future issues.

• Executive Communication & Storytelling: Develop compelling, data-driven presentations for senior audiences (with guidance from your manager). Bring structure to complex work so that it is repeatable and easily communicated. Articulate the business value of deliverables clearly to team members, key stakeholders, and partners.

• Thought Partnership & Influence: Act as a sounding board for your manager and step in for your manager in strategic conversations when necessary. Pull together data to support cohesive narratives, and push back on decision-making with logic, evidence, and data insights when appropriate. Show up as a consultant to others within your area of expertise.

• Stakeholder Management & Customer Focus: Build relationships and effectively collaborate with key partners to understand customer needs. Maintain a responsive service mindset, iterating with partners to guide them to the right solution while consistently setting and managing expectations.

• Teamwork & Culture: Routinely collaborate with a network of peers to share best practices, train teammates, and build community. Jump in to support others outside your immediate scope when bandwidth allows, providing leverage to the broader team.

The Ideal Candidate Will:

• Structure White Space: Demonstrate a proven ability to deal well with ambiguity—stepping into white space, making sense of it, and structuring repeatable plans to drive results.

• Exercise Grounded Judgment: Demonstrate data-backed decision-making, identifying and focusing on the highest-priority work while validating priorities with leadership when necessary.

• Drive Well-Managed Execution: Be detail- and action-oriented, operating with a sense of urgency, building sustainable processes, and leveraging a strong network to get work done.

• Communicate & Influence with Data: Exhibit strong written and verbal communication skills, framing complex work clearly, presenting business value, and influencing stakeholders through logic and data insights.

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 3 Years Project Management experience

Preferred Qualifications:

• Masters or MBA degree

• At least 5 years of Project Management experience

• PMP, Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $109,900 - $125,400 for Principal Project Manager

Chicago, IL: $109,900 - $125,400 for Principal Project Manager

New York, NY: $131,800 - $150,500 for Principal Project Manager

Riverwoods, IL: $109,900 - $125,400 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).