Shop Foreman

Dealership: L0418 Suburban Cadillac of Plymouth What You’ll Do Technician Staff Recruiting, Training and Development The foreman is responsible for production and quality control Staff department in order to optimize customer opportunities and productivity. Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs. Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring. Customer Engagement Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner. Develop a production plan each month Break down the store performance expectation for flat rate hours to a daily number Then match the daily SPE by technician and set technician daily objectives Meet with each technician every day and review performance to objective Report to the service manager the results of the interviews and develop an action plan for any issues that need to be addressed. Inspect repair orders daily for legibility, accuracy and legality. Ensure that all manufacturer policies and procedures are followed. Manage the administration, tracking and follow-up required to stay current on warranty and receivables. Read, understand and take action on MIS to generate maximum revenue and control expenses. Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees. Administrative Functions Hold daily and monthly staff meetings as required covering key information. Receive, communicate and hold staff accountable to policy and procedure requirements and updates. Complete body shop department reporting and month-end procedures on time. Other administrative duties as required What You’ll Bring Strong attention to detail Sense of urgency Excellent communication Typing - ability to type efficiently Mathematics - using mathematics to solve problems. Accounting - knowledge of basic accounting principles ASE Certified in all eight specialty areas 10+ years of experience as a technician Acceptable driving record and a valid driver's license in your state of residence #J-18808-Ljbffr