On Call Banquet Server

Job Description

Job Description

About Company:

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

About the Role:

The On Call Banquet Server plays a vital role in delivering exceptional dining experiences during special events, conferences, and banquets. This position requires flexibility and readiness to work on short notice to support event operations across various venues. The primary goal is to ensure guests receive attentive, courteous, and efficient service, contributing to the overall success and positive reputation of the hosting establishment. The role involves collaborating closely with event coordinators, kitchen staff, and fellow servers to maintain smooth service flow and uphold high standards of hospitality. Ultimately, the On Call Banquet Server helps create memorable experiences that encourage repeat business and positive word-of-mouth.

Minimum Qualifications:

• Previous experience in food service or banquet serving preferred but not required.
• Ability to work flexible hours, including evenings, weekends, and holidays on short notice.
• Strong communication and interpersonal skills to interact effectively with guests and team members.
• Physical ability to stand for extended periods, carry trays, and perform manual setup tasks.
• Legal authorization to work in the United States.

Preferred Qualifications:

• Experience working in banquet or catering environments.
• Knowledge of food safety and sanitation standards.
• Certification in food handling or hospitality service.
• Ability to work well under pressure in fast-paced event settings.
• Multilingual skills to assist diverse guest populations.

Responsibilities:

• Respond promptly to on-call requests to staff banquet events as needed.
• Set up banquet rooms according to event specifications, including arranging tables, chairs, linens, and place settings.
• Serve food and beverages to guests in a professional and courteous manner, adhering to established service standards.
• Assist with clearing tables and resetting rooms efficiently between courses or events.
• Collaborate with team members and management to ensure seamless event execution and guest satisfaction.
• Maintain cleanliness and organization of service areas and equipment.
• Follow all health and safety regulations to ensure a safe environment for guests and staff.

Skills:

The On Call Banquet Server utilizes strong communication skills daily to interact warmly and professionally with guests, ensuring their needs are met promptly. Attention to detail is essential when setting up event spaces and serving food and beverages according to specific event requirements. Physical stamina and coordination are regularly applied to manage the demands of standing, carrying trays, and arranging banquet setups efficiently. Teamwork and adaptability are critical as the server collaborates with kitchen staff and event coordinators to respond to dynamic event conditions. Additionally, knowledge of food safety practices helps maintain a clean and safe environment, reinforcing the establishment's commitment to guest well-being.