HRSC Specialist Tier 2

Responsibilities Receive, triage and resolve complex inquiries received from employees through our case management system ServiceNow. Utilize different HR systems such as ServiceNow and Workday to answer employee questions. Handle escalated Tier 1 cases such as payroll discrepancies, training, and HRIS issues, partnering across functions to drive timely resolution. Analyze case trends and root causes to reduce repeat issues; make recommendations for process improvements and implement enhancements. Document processes, update and maintain knowledge articles to enhance service delivery. Support system upgrades for HR systems, enhancements, and implementation activities, including testing and SOP documentation. Troubleshoot and escalates technical HR issues from the HR Service Center in collaboration with IT and HRIS. Adhere to established service level agreements (SLAs), productivity standards, and quality metrics while ensuring timely and accurate resolution of HR inquiries and transactions. Process, enter, and approve transactions in Workday, maintaining accurate data entry (hire date, location & address changes, legal name changes, etc.). Support data validation and ongoing data integrity efforts to ensure accuracy and compliance. Contribute to improving HR services, processes and procedures to streamline and increase customer experience. Educate team members of HR Shared Services on the tools available to them and encourage self‑service tools such as Support Hub and Workday. Demonstrate customer obsession and exceptional customer service with team members (First Contact Resolution focused). Adhere and enforce policies to ensure compliance with Sunbelt Rentals internal policies and procedures. Requirements Education & experience: 2–4 years in HR Shared Services, HR Operations, HRIS, Payroll, Benefits, or Employee Relations. Advanced experience with Workday, ServiceNow, or similar HR technology platforms. Experience handling escalated employee cases and complex HR transactions. Strong analytical and problem‑solving abilities with experience conducting root cause analysis. Demonstrated ability to interpret HR policies and procedures while exercising sound judgment. Excellent communication, stakeholder management, and customer service skills. Experience supporting process improvement initiatives and system implementations. Compensation Base Pay Range: $27.06 – $37.21. Starting rate of pay may vary based on position, location, education, training, and/or experience. Benefits Health, Dental, and Vision plans 401(k) Match Volunteer time off Short‑term and long‑term disability Accident, Life, and Travel insurance Flexible spending account Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards Mandatory pay and vacation accruals: 12–25 vacation days, 5 sick days, 6 holidays, 2 half‑day holidays, 2 floating holidays, 1 inclusion day, 1 volunteer day. Sunbelt also provides a comprehensive benefits package to full‑time employees and encourages veterans to apply. #J-18808-Ljbffr Sunbelt Rentals