Assistant General Manager

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll be the one creating an outstanding in‑store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today! We believe in #Performance #Collaboration #Integrity #Innovation #Celebration Typical Day You will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it's done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for some daily operational tasks and will lead your team when the General Manager is away. Key Responsibilities Lead your team by resolving customer issues and assisting with customer transactions. Take direction from store leader on day‑to‑day operations. Set and share daily/weekly/monthly goals with sales teams. Provide training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic. Identify selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments. Run store operations—analyze staffing needs, report financial and sales data, handle cash, meet compliance, open trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality. Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness. Lead store merchandising and planogram compliance in accordance with company expectations. Complete store opening and closing activities. Have collective responsibility on attaining store targets daily/weekly/monthly. Benefits Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401 K Match Tuition Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Frequent Contests Career Advancement Opportunities A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy. Compensation Assistant General Managers earn a national average annual salary between $43,000 and $67,000, combining a base hourly rate of $20.42 plus uncapped commission. What We Are Looking For You thrive in a sales environment and are excited by sharing that energy with a team that you can develop and motivate. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of people, and are attuned to the needs of others so they can perform at their best. You know you’ve succeeded when your team is delivering. Qualifications Background in customer service within the retail, restaurant, or wireless industry preferred. 1–2 years of experience in a customer service or leadership role. Management experience in a commission‑based sales environment. Proven track record of achieving challenging team and individual sales goals. Ability to balance multiple priorities in a multifaceted environment. Set goals, evaluated performance, and developed a high‑performing team. Basic interview skills and enhanced staffing knowledge. High school diploma or GED. One or more years of customer service, preferably in a retail or sales environment. Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. At least 18 years of age. Legally authorized to work in the United States. Physical Requirements Ability to lift ten pounds. Ability to stand for long periods of time. Training Requirements All Assistant General Managers must attend and successfully complete a 4‑day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer‑based training will be required throughout your employment with Victra. After You Apply You will be required to take a pre‑hire assessment that takes only 20 minutes or less to complete. If you’re selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions. Equal Employment Opportunity We’re proud to be an equal‑opportunity employer and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. #J-18808-Ljbffr