Front Desk
Guardian Dentistry Partners
Dental Front Desk / Patient Coordinator
Plymouth Dentistry is looking for an experienced, confident, and patient-focused Dental Front Desk / Patient Coordinator to join our team!
We are seeking someone with strong dental front-office experience and a solid understanding of dental implants who can confidently guide patients from their initial consultation through treatment scheduling and follow-up.
At Plymouth Dentistry, we have proudly served the Plymouth, Westland, and Canton communities for more than 35 years. We provide comprehensive family and cosmetic dentistry, including dental implants, dentures, restorative dentistry, and cosmetic treatments, with a strong focus on personalized care and an exceptional patient experience.
The Opportunity
This is more than a traditional front-desk position. The ideal candidate will understand the importance of the implant patient experience and be comfortable coordinating complex treatment, communicating financial information, and helping patients feel confident moving forward with recommended care.
What You'll Do
- Welcome patients and create a warm, professional first impression
- Answer phones, respond to patient questions, and schedule appointments
- Coordinate implant consultations, treatment appointments, and follow-ups
- Understand and explain the general stages of implant treatment
- Coordinate treatment between the dentist, specialists, and patients when needed
- Present treatment plans and help patients understand their recommended care
- Discuss treatment fees, insurance benefits, financing, and payment options
- Assist patients in understanding their financial responsibility
- Verify insurance eligibility and benefits
- Process patient payments and maintain accurate account information
- Follow up with patients who have unscheduled or pending treatment
- Help patients move forward with treatment by providing excellent communication and customer service
- Maintain accurate patient records and documentation
- Coordinate the daily schedule and help keep the office running efficiently
- Work closely with the clinical team to provide a seamless patient experience
Implant Experience Is Important
We are specifically looking for someone who has experience with dental implants and/or complex restorative treatment.
You should be comfortable discussing topics such as:
- Implant consultations
- Implant placement and restoration
- Implant-supported dentures
- Treatment sequencing
- Surgical and restorative appointments
- Treatment estimates and financial arrangements
- Insurance considerations for implant treatment
- Patient follow-up and case acceptance
You don't need to be a clinician—but you do need to understand implant dentistry well enough to communicate confidently with patients and coordinate their treatment.
What We're Looking For
- Previous dental front-office experience required
- Implant experience strongly preferred/required
- Knowledge of dental terminology and treatment planning
- Strong understanding of dental insurance and patient financing
- Excellent communication and phone skills
- Confident discussing treatment and financial arrangements
- Highly organized and detail-oriented
- Professional, friendly, and compassionate
- Comfortable working with patients who may have complex treatment needs
- Strong follow-through and ability to manage multiple priorities
- Positive, team-oriented attitude
- Ability to build trust and long-term relationships with patients
Why Join Plymouth Dentistry?
For more than 35 years, Plymouth Dentistry has focused on creating a true dental "home" for patients and families throughout the Plymouth, Westland, and Canton communities. Our team combines modern techniques and technology with personalized, relationship-based care.
Our practice offers a broad range of services, including dental implants, dentures, restorative dentistry, cosmetic dentistry, and preventive care, giving our team the opportunity to help patients with everything from routine dental care to comprehensive smile restoration.
If you are passionate about dentistry, enjoy helping patients understand their treatment options, and have experience coordinating implant and restorative cases, this could be an excellent opportunity for you.
Position Details
Position: Dental Front Desk / Implant Patient Coordinator Location: Plymouth Dentistry 40400 Ann Arbor Rd., Suite 103 Plymouth, MI 48170
Office Hours: Monday–Wednesday: 9:00 AM–6:00 PM Thursday: 9:00 AM–5:00 PM Friday: 9:00 AM–2:00 PM every other Friday
Ready to Join Our Team?
If you're an experienced dental front-office professional with implant experience, strong communication skills, and a passion for helping patients receive the care they need, we'd love to meet you!
Apply today and become part of the Plymouth Dentistry team.
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