Insurance Customer Service Representative

Maguire Company Inc

Job Summary:

The Insurance Customer Service Rep is the insurance agencies' front-line contact with the public and must represent the agency in a professional and friendly manner at all times. They will act as a receptionist, accept payments, and provide customer service and support to the Licensed Producers.

*****DUAL ROLE CUSTOMER SERVICE WITH INSURANCE SALES/PRODUCER OPTIONS*****

Essential Job Duties and Responsibilities: (Additional duties as assigned)

Answer incoming calls promptly and professionally.
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
Take thorough messages, indicating caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave.
Communicate messages to the appropriate parties in a timely manner.
Receive cash, checks, and credit card payments from customers and accurately record the amount received and process with the respective carrier.
Make change, accept a check or credit card payment and issue receipts to customers.
Refer customers who have additional questions to respective team member.
Handle customer complaints with poise and integrity. Refer the customers to the appropriate manager for further communication.
Prepare outgoing mail for postal service delivery.
Pick up mail daily and time stamp and distribute accordingly.
Perform clerical duties such as typing, filing, etc., as needed.
It is your responsibility to support and endorse agency policies and procedures as set forth by our group.
Follow up calls for recent car sales to gain the opportunity to provide a quotation for insurance needs. This would include gathering this information for which a fact finder is provided.

Required Experience and Education:

High School Diploma or General Educational Diploma (GED)

Required Skills and Attributes:

Strong interpersonal and communications skills
Ability to prioritize and organize work in a multitasked environment.
Must have the ability to act and perform exemplary work independently.
Attention to detail.
Ability to work productively in a fast paced, stressful environment.
Must speak clearly on the telephone and convey an image of professionalism and competence to callers.

Equipment, Machines and Software Used:

Computer software: Microsoft Office to include Word, Outlook, and Excel.

Physical and Mental Requirements:

Ability to sit, stand, walk, talk, hear, use hands, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.

Physical Exertion:

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
Light exertion can involve sitting, walking and/or standing most of the time.

Environmental Conditions:

Work is performed in an office setting.
Occasional weekend and evening hours may be required.

Hazards and Safety Precautions:

Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
Safety Precautions:Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

Disclaimer:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Insurance Customer Service Representative in Syracuse, NY vacancy

Customer Account Representative
$18.2 - $18.7 per hour
...responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account... ...Paid time off Medical, dental, vision, life & disability insurance Industry leading 401(k) with company match Flexible...
Suggested
Hourly pay
Weekly pay
Full time
Local area
Flexible hours
Weekday work
Rent-A-Center
Syracuse, NY
1 day ago
Account Representative - State Farm Agent Team Member
$45k - $65k
...Account Representative - State Farm Agent Team Member As Account Representative... ...business operations and customers' success. You grow our... ...relevant products and services. Grow your career as you better... ...Provide information about insurance products and services. Assist...
Suggested
For contractors
Flexible hours
Matt Cooney - State Farm Agent
Syracuse, NY
4 days ago
Commercial Lines Account Representative - Frost Insurance Agency
...deliver top-quality experience and service? If so, the FIA Commercial Lines Account Representative could be for you.At Frost, it’s... ...Representative with Frost Insurance Agency, you are our insurance experience... ...Managers to minimize risk of customer defaultsWork with Account...
Suggested
Full time
Work at office
Frost Bank
Dallas, TX
1 day ago
Receptionist
$16 - $18.1 per hour
...career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Recognized by Newsweek in 2024 and 2025 as...
Suggested
Part time
Work at office
Brookdale Hockessin
Syracuse, NY
16 hours ago
Receptionist
$725 per month
...career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility...
Suggested
Hourly pay
Full time
Temporary work
Part time
Work at office
Flexible hours
Brookdale Senior Living
Syracuse, NY
5 days ago
Senior Account Associate- Commercial Insurance
...locations About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group... ...check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies...
Contract work
For contractors
Remote work
Insurance Office of America
Syracuse, NY
3 days ago
Sales and Service Agent Remote
$69k
...Job Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible... ...and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...
Remote job
Work from home
Flexible hours
HMG Careers
Mesquite, TX
3 days ago
Medical Receptionist
...activities on patient account. Miscellaneous tasks as assigned by supervisor. Broad knowledge of all insurance carriers, computer literate, self starter. Excellent customer service skills required. At least 1 year experience working in a medical office setting. Minimum...
Daily paid
Work at office
Shift work
SUNY Upstate Medical University
Syracuse, NY
4 days ago
DIS-18099 Customer Service & Sales Representative (CSSR)
$4,000 per month
...Customer Service & Sales Representative (CSSR) DeSoto, TX Dallas, TX Plano, TX (In-Office) A growing Insurance agency is seeking a Customer Service & Sales Representative (CSSR) to play a key role in delivering an exceptional customer experience while supporting the...
Work at office
Distro
Desoto, TX
2 days ago
Retail Client Merchandising Representative
...Retail Client Merchandising Representative The Retail Client Merchandising Representative... ..., dental, short-term disability, life insurance, 401(k), and more are available.... ...required materials. Retail and/or customer service experience preferred. At CROSSMARK,...
Weekly pay
Temporary work
Flexible hours
Weekend work
Afternoon shift
Premium Retail Services
Syracuse, NY
4 days ago
Commercial Lines Associate Account Rep - January 2027 Career Development Program
$65k
...Commercial Insurance Career Track Program This 18-month career development program provides hands-on experience supporting account teams... ...accounts are managed from initial placement through ongoing service. Throughout the program, you'll work alongside experienced professionals...
Temporary work
Work experience placement
Work at office
Flexible hours
USI Insurance Services
Dallas, TX
5 days ago
Sales Representative - Management Track
$51k - $93k
...Job Title: Sales Representative - Management Track Location: Mesquite, TX Job Type : Full-Time | In-Person | Client-Facing... ...hired into management from the outside. We specialize in Life Insurance, Health Insurance, and Supplemental policies to consumers. Training...
Full time
Traineeship
Monday to Friday
Night shift
Weekend work
JS Life
Mesquite, TX
9 days ago
Account Specialist
...backbone of a highly collaborate and dynamic service team.Responsibilities may include but... ...'s risk, etc.)Reviews certificate of insurance requests & provides direction to COE related... ..., and client specific instructions for customized Auto ID cards, billings, etc.Other...
Temporary work
Internship
Local area
Flexible hours
IMA Financial Group
Dallas, TX
1 day ago
Customer Service Representative
$17 - $20 per hour
...All about us You likely know us as an insurance company, but that’s just a portion of... ...trust us to provide them with personalized service and unmatched access to care. It’s a... ...A day in the life The Associate Customer Advocate is responsible for assisting and...
Hourly pay
16 hours
Contract work
Work at office
Local area
Immediate start
Remote work
Monday to Friday
Flexible hours
GrabJobs
Irving, TX
2 days ago
Customer Service Representative- Call Center
$17 per hour
...Customer Service Representative- Call Center Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide...
Hourly pay
Temporary work
Work at office
Shift work
Weekend work
Day shift
Afternoon shift
Weekday work
Alacrity Solutions
Irving, TX
3 days ago
Customer Service Representative
$45k - $75k
...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Erik Slaughter... ...experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills...
For contractors
Erik Slaughter - State Farm Agent
Coppell, TX
2 days ago
Customer Service Representative
$47.84k
...Confie, one of the largest privately owned insurance agencies/brokers in the United States.... ...who take pride in providing quality service, rates, and coverage options tailored to... ...in crafting a special partnership with customers to ensure a white-glove experience. Join...
Work at office
Local area
Monday to Friday
Shift work
InsureOne Insurance
Farmers Branch, TX
3 days ago
Customer Service Representative-Remote
...About the job Customer Service Representative-Remote Your new role Were looking for unique talent with fresh perspectives that can propel innovation... ...provide administrative and customer service to our group insurance clients. Working within the Individual Customer Service...
Contract work
Remote work
Arsenault
Dallas, TX
3 days ago
Account Manager - State Farm Agent Team Member
$35k - $50k
...vital to our daily business operations and customers' success. You grow our agency through... ...proactively marketing relevant products and services. Grow your career as you better your... ...customer issues. Use your knowledge of our insurance products to recommend, explain and sell...
For contractors
Matt Cooney - State Farm Agent
Syracuse, NY
3 days ago
Customer Service Representative
$14 per hour
...Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay... ...Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500...
Hourly pay
Full time
Remote work
Shift work
First Source LLC
Dallas, TX
3 days ago
Customer Service Representative Spanish Bilingual - Insurance
$24 - $26 per hour
...AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment...
Full time
Remote work
Work from home
Monday to Friday
Flexible hours
Shift work
Weekday work
AAA Auto Club Enterprises
Coppell, TX
5 days ago
Restaurant Customer Service Team Member
$10 - $15 per hour
...business. We just happen to make sandwiches.' Our Restaurant Customer Service Team Members are able to prioritize work tasks while... ...Competitive pay + Tip pooling ~ Health, Dental, and Vision insurance ~ Paid vacation and holidays ~401K ~ Tuition reimbursement...
Local area
Flexible hours
Jason's Deli
Mesquite, TX
3 days ago
Bilingual Customer Service Representative
$14 - $16 per hour
...Join to apply for the Bilingual Customer Service Representative role at La Familia Auto Insurance . Location: Duncanville, TX Pay Range: $14.00/hr – $16.00/hr (based on experience). Actual pay may vary by experience and skills. Pay Rate: $13.50–$15.00/hr depending on experience...
Full time
La Familia Auto Insurance
Duncanville, TX
2 days ago
Sales Development Representative
...Description Welcome to Trophy Insurance Solutions, where we believe... ...energetic Sales Development Representative to join our team in DeSoto,... ...the first voice a potential customer hears, setting the tone for... ...our insurance products and services. Qualify incoming leads to...
Work at office
Flexible hours
Trophy Insurance Solutions
Desoto, TX
15 days ago
Office Administrator/Receptionist
...addresses, and email addresses with each customer contact and update customer information.... .... Provide knowledgeable customer service by responding to agents regarding the status... ...distributors of life, health and wealth insurance products. With a strong insurtech focus,...
Work at office
Local area
Flexible hours
Integrity
Dallas, TX
2 days ago
Flexible and Remote- Client Service Rep
...Flexible And Remote- Client Service Rep Are you ready to break free from the conventional 9-to-5 and design a life that truly reflects... .... Join us and unlock a world of possibilities where health insurance reimbursements and all-expenses-paid trips to destinations like...
Remote work
Flexible hours
Global Elite
Mesquite, TX
4 days ago
Bilingual Remote Customer Service Representative
$19 per hour
*Job Title:* Bilingual Spanish Customer Service Representative *Location:* 100% Remote (U.S.-based, excluding CA, WA, DC, HI, PR) *Pay:* $19/hour... ...volume call center environment focused on healthcare and insurance-related inquiries.* *Key Responsibilities:* * Handle...
Contract work
Temporary work
Work at office
Local area
Remote work
Monday to Friday
TEKsystems
Dallas, TX
3 days ago
Employee Benefits Account Representative - Frost Insurance Agency
...top-quality experience and service? Are you described as someone... ...FIA Employee Benefits Account Representative could be for you.At Frost,... ...Account Representative with Frost Insurance Agency, you will be... ...and is a leader in banking customer satisfaction. At Frost, it’s...
Full time
Frost Bank
Dallas, TX
1 day ago
Field Sales Consultant - Insurance Solutions
$75k
...charge of your earning potential? At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow... ...Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual...
Flexible hours
Night shift
Platinum Supplemental Insurance
Syracuse, NY
4 days ago
Call Center Agent
...Holidays ~ Comprehensive Medical, Dental, and Vision Insurance ~ Basic Life Insurance PAID by employer ~ Short‑Term... ...calls and provide accurate information about clinic services while identifying customer needs and assisting with scheduling, call transfers, and...
Temporary work
LBU Community Clinic
Dallas, TX
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Insurance Customer Service Representative. Be the first to apply!